We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4837206
6 Jun 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4837206 The complaint Mr T has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Mr T complains that L&C failed to carry out appropriate due diligence checks on his SIPP application which led him to invest in a non-mainstream investm... (34 pages)View decision -
Decision Reference DRN-3879253
6 Jun 2024 Computershare Investor Services Plc UpheldInvestmentsDRN-3879253 The complaint Mrs W complains about Computershare Investor Services Plc. She said the information she was given about how to exercise the share options on her share save scheme was confusing. This led to her not purchasing shares at the time and realising any profit she could h... (6 pages)View decision -
Decision Reference DRN-4837219
6 Jun 2024 Aviva Insurance Limited UpheldInsuranceDRN-4837219 The complaint Mrs M complains about the settlement paid by Aviva Insurance Limited under her contents insurance claim. What happened Mrs M holds buildings and contents insurance cover with Aviva. In 2020 there was a fire at Mrs M’s property, and she made a claim to Aviva which ... (4 pages)View decision -
Decision Reference DRN-4811386
6 Jun 2024 Alwyn Insurance Company Limited UpheldInsuranceDRN-4811386 The complaint Mr S is unhappy about the way Alwyn Insurance Company Limited (“Alwyn”) dealt with a claim on a Landlord Legal Protection policy. Mr S says he was led to believe the policy would provide cover for assistance with tax issues. He was disappointed to later be told hi... (2 pages)View decision -
Decision Reference DRN-4741119
5 Jun 2024 Covea Insurance plc UpheldInsuranceDRN-4741119 The complaint Mrs M has complained about the total loss settlement Covea Insurance plc paid when he made a claim under his car insurance policy. Mrs M is being represented by Mr H in her complaint. What happened Mrs M’s car was involved in an incident which resulted in her car ... (3 pages)View decision -
Decision Reference DRN-4836857
5 Jun 2024 Lendable Ltd UpheldConsumer CreditDRN-4836857 The complaint Miss B is complaining about Lendable Ltd because she says it lent irresponsibly when providing her a number of loans she couldn’t afford. What happened Between 2020 and 2023, Miss B took the following loans with Lendable: Loan 1 – November 2020 - £1,055 repayable... (5 pages)View decision -
Decision Reference DRN-4639563
5 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4639563 The complaint Miss H complains HSBC UK Bank Plc unfairly stopped her accessing her bank account and provided very poor customer service when she tried to resolve the matter. She says her wellbeing was profoundly affected and HSBC should apologise and pay her compensation. What ... (6 pages)View decision -
Decision Reference DRN-4836018
5 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4836018 The complaint Miss G is complaining about Lloyds Bank PLC because she says it lent irresponsibly when giving her a credit card she couldn’t afford. What happened Following her application to Lloyds in June 2019, Miss G was accepted for a credit card with a credit limit of £3,60... (4 pages)View decision -
Decision Reference DRN-4803716
5 Jun 2024 esure Insurance Limited UpheldInsuranceDRN-4803716 The complaint Miss M complains that esure Insurance Limited mishandled her motor insurance policy. What happened In September 2022, Miss M had a car with a cherished number plate. For the year from early September 2022, Miss M had the car insured on a policy with esure. The cos... (3 pages)View decision -
Decision Reference DRN-4591977
5 Jun 2024 AutoMoney Limited UpheldConsumer CreditDRN-4591977 The complaint Mr S is unhappy that a car supplied to him under a hire purchase agreement with AutoMoney Limited trading as AutoMoney Motor Finance (‘AMF’) was of an unsatisfactory quality. What happened In June 2023, Mr S was supplied with a used car through a hire purchase agr... (4 pages)View decision
