We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-4732728
10 Apr 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4732728 The complaint Miss C is complaining about Blue Motor Finance Ltd (BMF). She says they shouldn’t have lent to her as the loan was unaffordable. What happened In February 2019, Miss C took out a hire purchase agreement with BMF to finance the purchase of a car. She paid a deposit... (4 pages)View decision -
Decision Reference DRN-4726976
10 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4726976 The complaint Mr H complains that Barclays Bank UK PLC failed to merge his profiles within its mobile banking application, causing him financial loss and inconvenience. What happened In October 2023 Mr H asked Barclays to merge his profiles within its mobile banking application... (2 pages)View decision -
Decision Reference DRN-4467271
10 Apr 2024 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInsuranceDRN-4467271 The complaint Mr and Mrs D complain about how Sun Life Assurance Company of Canada (U.K.) Limited have administered their life insurance policy. What happened In early 2023 Mr and Mrs D asked Sun Life for information about their policy. They then complained to Sun Life after be... (2 pages)View decision -
Decision Reference DRN-4731089
10 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4731089 The complaint Mr M complains that Advantage Insurance Company Limited cancelled his telematics policy without giving him proper notice. My references to Advantage include the intermediary who acts as Advantage’s agent in the administration of the policy. What happened Advantage... (5 pages)View decision -
Decision Reference DRN-4260318
10 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4260318 The complaint Mr H complains about Santander UK Plc. He says that Santander didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened In December 2021, Mr H was contacted by email by someone who said... (4 pages)View decision -
Decision Reference DRN-4730514
10 Apr 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4730514 The complaint A company, which I’ll refer to as C, complains about the way The National Farmers Union Mutual Insurance Society Limited (“NFU Mutual”) has dealt with a claim on its commercial property insurance policy, saying repairs were of poor quality and further work is need... (4 pages)View decision -
Decision Reference DRN-4386143
10 Apr 2024 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-4386143 The complaint The estate of Mr B’s complaint is about the delayed pay out to the estate of the late Mr B’s The Royal London Mutual Insurance Society Limited (‘Royal London’) with-profits bond. The estate of Mr B is unhappy with the interest rate Royal London has used in paying ... (5 pages)View decision -
Decision Reference DRN-4687182
10 Apr 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4687182 The complaint Mr L complains that Metro Bank PLC blocked his account whilst waiting for information requested. Mr L would like £1,000 compensation and the block removed. What happened Mr L had an account with Metro. Following a review Metro asked Mr L to provide proof of source... (2 pages)View decision -
Decision Reference DRN-4504894
10 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4504894 The complaint Mr J via a representative complains that Wise Payments Limited (“Wise”) won’t refund the money he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In December 2022, Mr ... (3 pages)View decision -
Decision Reference DRN-4705119
10 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4705119 The complaint Mr G, Mr P and Ms S complain that Aviva Insurance Limited declined a claim made on their buildings insurance policy for a drainage problem. As Mr G has primarily dealt with things, I’ll refer to him only. What happened The circumstances of this complaint aren’t in... (4 pages)View decision
