We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3939071
5 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3939071 The complaint Mrs A has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (... (5 pages)View decision -
Decision Reference DRN-4831873
5 Jun 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4831873 The complaint Mrs S complains about the quality of repairs under her SMART repair policy with Fortegra Europe Insurance Company Ltd (“Fortegra”). When I mention Fortegra I also mean its suppliers. What happened Mrs S had a SMART repair cover from Fortegra that pays for repairs ... (3 pages)View decision -
Decision Reference DRN-4698784
5 Jun 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4698784 The complaint Mr S complains that Blue Motor Finance Ltd (BMF) irresponsibly agreed to a hire purchase agreement that he couldn’t afford to repay. What happened In December 2019 Mr S acquired a car after he entered into a hire purchase agreement with BMF. The cash price of the ... (4 pages)View decision -
Decision Reference DRN-4835957
5 Jun 2024 Ageas Insurance Limited UpheldInsuranceDRN-4835957 The complaint Mr B and Mrs A complain that repairs Ageas Insurance Limited (Ageas) previously carried out during a home insurance claim have failed. What happened Mr B and Mrs A previously had a home insurance policy with Ageas. They had an escape of water claim in 2014 and rep... (4 pages)View decision -
Decision Reference DRN-4535897
5 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4535897 The complaint Miss F complains Nationwide Building Society unfairly refused to refund her unauthorised transactions on her account. What happened In early February 2023 Miss F informed Nationwide there were multiple transactions on her account which she didn’t recognise or auth... (4 pages)View decision -
Decision Reference DRN-4835725
5 Jun 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4835725 The complaint Mr and Mrs B have complained about the way Admiral Insurance (Gibraltar) Limited handled a claim for damage to their car under Mrs B’s car insurance policy. Mr B is a named driver on the policy. What happened Mr and Mrs B’s car was damaged when it was driven over ... (4 pages)View decision -
Decision Reference DRN-4799422
5 Jun 2024 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4799422 The complaint Mr D’s complaint is about the poor quality and lack of service provided by TenetConnect Limited. What happened I issued my provisional decision on this complaint on 2 May 2024. The background and circumstances to the complaint and the reasons why I thought it shou... (10 pages)View decision -
Decision Reference DRN-4833840
5 Jun 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4833840 The complaint Miss F complains about Great Lakes Insurance UK Limited’s handling of her home insurance claim. She’s unhappy about a delay in carrying out repair work which meant she was unable to stay in her property for several months. Great Lakes is the underwriter of this po... (6 pages)View decision -
Decision Reference DRN-4535559
5 Jun 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4535559 The complaint Mr M complains that American Express Services Europe Limited (AESEL) won't award him the reward points he believes he is due following his application for a credit card. What happened Mr M signed up for a credit card with AESEL on 12 June 2023. There was a fe... (2 pages)View decision -
Decision Reference DRN-4784897
5 Jun 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4784897 The complaint Mr R complains that Advantage Insurance Company Limited (“Advantage”) asked him to repay a portion of a claim it’d paid under his car insurance policy. Mr R is represented in his complaint by a family member. For ease I’ll refer to comments made by the comments pr... (3 pages)View decision
