We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4829602
5 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4829602 The complaint Mr S, a sole trader under the name A, complains that HSBC UK Bank Plc provided confusing information and poor service when he asked for information about the signatories on his account. What happened Mr S contacted HSBC by phone as he wanted to know whether his wi... (2 pages)View decision -
Decision Reference DRN-4834435
5 Jun 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4834435 The complaint Ms D complains that Barclays Bank UK PLC started legal action to repossess her home when she believed that she had agreed a “customer voluntary sale”. What happened In 2016, Ms D extended her mortgage with Barclays for five years on an interest only basis. The mor... (4 pages)View decision -
Decision Reference DRN-4809390
5 Jun 2024 Fairscore Ltd UpheldConsumer CreditDRN-4809390 Complaint Mr B has complained about a personal loan Fairscore Ltd (trading as “Updraft”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background Mr B also complained about a loan that had been taken out in 2022. We’ve already e... (3 pages)View decision -
Decision Reference DRN-4694822
4 Jun 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-4694822 The complaint Mr I complains that Bank of Scotland plc demanded an extra monthly payment at the end of his loan term, and delayed the release of a charge over his property by around ten months. What happened In December 2007 Mr I took out an unregulated business loan with Bank ... (2 pages)View decision -
Decision Reference DRN-4638860
4 Jun 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4638860 The complaint Mr K complains that Santander UK Plc (Santander) won’t refund money he lost in an investment scam. What happened What Mr K says: Mr K was on social media and saw an advert apparently endorsed by a well-known media / finance TV personality. He thought the opportuni... (7 pages)View decision -
Decision Reference DRN-4627248
4 Jun 2024 TSB Bank plc UpheldConsumer CreditDRN-4627248 The complaint Ms C complains that TSB Bank plc incorrectly recorded missed loan payments on her credit file. What happened Ms C has a personal loan with TSB. On 22 August 2023 the direct debit payment TSB claimed was returned to Ms C’s bank due to insufficient funds. On 30 Aug... (3 pages)View decision -
Decision Reference DRN-4773594
4 Jun 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4773594 The complaint Mr and Mrs N complain that Fairmead Insurance Limited unfairly declined a claim under their legal expenses insurance (LEI) policy. Where I refer to Fairmead, this includes the actions of its agents and claims handlers for which it takes responsibility. What happen... (4 pages)View decision -
Decision Reference DRN-4734154
4 Jun 2024 Computershare Investor Services Plc UpheldInvestmentsDRN-4734154 The complaint Mrs B complains that she was given incorrect information by Computershare Investor Services Plc (Computershare) about the options available to her in relation to her Employee Share Scheme. Mrs B says she was told that she could only continue contributing and exerc... (6 pages)View decision -
Decision Reference DRN-3989522
4 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3989522 The complaint Mrs S has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims she’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s140A”) of the Consumer Credit ... (5 pages)View decision -
Decision Reference DRN-4732486
4 Jun 2024 NHS (Scotland and North England) Credit Union Limited UpheldConsumer CreditDRN-4732486 The complaint Mrs M complains that NHS (Scotland and North England) Credit Union Limited trading as NHS Credit Union (“NHSCU”) irresponsibly agreed loans for her. What happened NHSCU agreed two loans for Mrs M. The first was taken out in May 2021, the second in November 2021. T... (11 pages)View decision
