We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-4432992
19 Apr 2024 Fortrade Limited UpheldInvestmentsDRN-4432992 The complaint Mr C complains that a failure of the payment processing systems operated by Fortrade Limited led to the forced closure of a number of open contracts for difference (CFDs) that he held. What happened Mr C holds an account with Fortrade that he uses for CFD trading ... (5 pages)View decision -
Decision Reference DRN-4736484
19 Apr 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4736484 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money lent irresponsibly when it approved his credit card application. What happened In February 2020 Mr S applied for a credit card with Virgin Money. In the application, Mr S said he was employed with an ... (3 pages)View decision -
Decision Reference DRN-4719592
19 Apr 2024 Allianz Insurance Plc UpheldInsuranceDRN-4719592 The complaint Ms P’s complaint is about deductions that were made to claims she made on her Allianz Insurance Plc pet insurance policy, as well as the increase in the cost of her policies since she first took out cover. Ms P feels that Allianz have treated her unfairly. What ha... (3 pages)View decision -
Decision Reference DRN-4439313
19 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4439313 The complaint A company which I’ll call ‘P’ complains that Barclays Bank UK Plc caused them inconvenience when it incorrectly changed the name of their account. The complaint is brought on P’s behalf by their director, Mr M. What happened P held a business current account with ... (3 pages)View decision -
Decision Reference DRN-4667227
19 Apr 2024 Covea Insurance plc UpheldInsuranceDRN-4667227 The complaint L, a limited company, complains about what Covea Insurance plc did after it made a claim on its commercial combined insurance policy. What happened In December 2022 Covea received a claim from L for damage and increased costs of working. This followed a storm whic... (4 pages)View decision -
Decision Reference DRN-4752394
19 Apr 2024 HCC International Insurance Company Plc UpheldInsuranceDRN-4752394 The complaint Mrs R has complained about her property insurer HCC International Insurance Company Plc about how it has handled a claim following a flood, including outstanding repairs and poor work completed. HCC has used a number of agents to progress the claim. I’ll refer to ... (10 pages)View decision -
Decision Reference DRN-4748382
19 Apr 2024 Ikano Bank AB (publ) UpheldConsumer CreditDRN-4748382 The complaint Mr K complains Ikano Bank AB (publ) failed to update his address on their systems, and this resulted in his account being unfairly defaulted. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts a... (4 pages)View decision -
Decision Reference DRN-4747356
19 Apr 2024 PEBBLE PROTECTION LTD UpheldInsuranceDRN-4747356 The complaint Mr R complains that PEBBLE PROTECTION LIMITED (Pebble) mis-sold him a new life insurance policy, that left him with considerably less cover than he had previously. What happened Mr R says he had a term assurance policy in place, which provided him with £200,000 of... (3 pages)View decision -
Decision Reference DRN-4747361
19 Apr 2024 Legal and General Assurance Society Limited UpheldInsuranceDRN-4747361 The complaint Mr R complains that Legal and General Assurance Society Limited (L&G) let him cancel a life insurance policy, before reducing the terms on his succeeding policy. What happened Mr R says he had a term assurance policy in place with L&G, which provided him w... (4 pages)View decision -
Decision Reference DRN-4621008
19 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4621008 The complaint Mrs W and Mr T complain that Santander UK Plc closed their joint bank account without providing an explanation. They are also unhappy with the level of service and communication provided by Santander. What happened The detailed background of this complaint is well... (4 pages)View decision
