We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5134915
11 Nov 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-5134915 Complaint Mr T is unhappy with what Oodle Financial Services Limited (trading as “Oodle” Car Finance) has agreed to do to put things right for him after agreeing that it supplied him with a car that it accepts wasn’t of satisfactory quality through a hire-purchase agreement.... (5 pages)View decision -
Decision Reference DRN-5124407
9 Nov 2024 Evelyn Partners Investment Management Services Limited UpheldInvestmentsDRN-5124407 The complaint Mr B complains that Evelyn Partners Investment Management Services Limited (trading as “Bestinvest”) has failed to provide appropriate information about his shareholdings, notably in relation to corporate actions. What happened Mr B has a number of holdings wit... (6 pages)View decision -
Decision Reference DRN-5038077
9 Nov 2024 MWA FINANCIAL ADVICE LTD UpheldPensions and AnnuitiesDRN-5038077 The complaint MWA FINANCIAL ADVICE LTD (‘MWA’) previously advised, and serviced, the following accounts for Mrs H and Mr H (‘the complainants’) – Their individual Self-Invested Personal Pensions (‘SIPPs’). Their jointly held General Investment Account (‘GIA’), which had... (12 pages)View decision -
Decision Reference DRN-4761464
8 Nov 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4761464 The complaint Mr T complains that Acromas Insurance Company Limited (“Acromas”) has unfairly declined a claim he made under his breakdown repair policy. What happened Mr T held breakdown repair cover with Acromas, which he took out over the phone in 2020. On 24 June 2022, he... (3 pages)View decision -
Decision Reference DRN-5053152
8 Nov 2024 One Sure Insurance Limited UpheldInsuranceDRN-5053152 The complaint Mr B complains that One Sure Insurance Limited (“One Sure”) mishandled his motor insurance policy. What happened Mr B had a car, first registered in 2013. One Sure is an insurance intermediary or broker. For the year from 15 March 2023, Mr B took out a policy... (4 pages)View decision -
Decision Reference DRN-4950169
8 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4950169 Complaint Mrs T is unhappy that Santander UK Plc didn’t reimburse her after she told it she’d fallen victim to a scam. In bringing this complaint, Mrs T is represented by Mrs W. However, for simplicity’s sake, I’ve generally referred to Mrs T in the text of the decision. Bac... (5 pages)View decision -
Decision Reference DRN-4952480
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4952480 The complaint Mr B complains that Revolut Limited (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of t... (7 pages)View decision -
Decision Reference DRN-5130693
8 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5130693 The complaint Mr G has complained about his let property insurer U K Insurance Limited (UKI) – he feels it misled him regarding detail about a claim recorded on his policy. He feels this has caused him a financial loss. What happened Mr G called UKI about a leak his tenant ... (4 pages)View decision -
Decision Reference DRN-5015349
8 Nov 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5015349 The complaint Miss P complains about what happened after Lloyds Bank PLC marked her account as dormant. What happened Miss P had an account with Lloyds which she opened in 1992. In 2010, the account became dormant. Miss P first complained about this in 2019. She didn’t refer... (3 pages)View decision -
Decision Reference DRN-5133165
8 Nov 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-5133165 The complaint Mr A complains about the repairs that Mulsanne Insurance Company Limited made to his car following a claim made on his motor insurance policy. He wants it to pay him compensation and repair his car at his garage of choice. What happened Mr A’s car was damaged i... (3 pages)View decision
