We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-5111901
8 Nov 2024 HiFX Europe Limited UpheldBanking and PaymentsDRN-5111901 The complaint Mr D is unhappy with HiFX Europe Limited trading as XE. Mr D used XE to transfer a large amount of Australian dollars for conversion into British pounds. But the transfer didn’t go through. The money appeared to be missing for a period of time until it ended up... (3 pages)View decision -
Decision Reference DRN-5123203
8 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5123203 The complaint Mr R has complained about the gross distortion the replacement windscreen he received from Admiral Insurance (Gibraltar) Limited had when he made a claim for a replacement windscreen for his car under his motor policy. References to Admiral include all its age... (3 pages)View decision -
Decision Reference DRN-5131200
8 Nov 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5131200 The complaint Mr F complains that Tesco Personal Finance PLC trading as Tesco Bank lied to him on multiple occasions. What happened Mr F rung Tesco to swap credit limits between two credit cards he had with them, but Tesco made an error in the limit that was swapped over. Mr... (6 pages)View decision -
Decision Reference DRN-4599549
8 Nov 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4599549 The complaint Mr and Mrs D are unhappy with the quality of the reinstatement of their flooring by AXA Insurance UK Plc following a claim they made for subsidence damage to their home. Any reference to AXA includes the actions of its agents or representatives. What happened ... (4 pages)View decision -
Decision Reference DRN-5107575
8 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5107575 The complaint Mr K complains about the way U K Insurance Limited trading as Darwin (“UKI”) investigated a claim and decided liability under his car insurance policy. What happened Mr K had a car insurance policy with UKI. In October 2022 Mr K was pulling out of his driveway ... (5 pages)View decision -
Decision Reference DRN-4638076
8 Nov 2024 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-4638076 The complaint Mr I complains that abrdn Financial Planning and Advice Limited (“abrdn”) failed to switch his portfolio from abrdn Client Portfolio 2 (“portfolio 2”) to abrdn Client Portfolio 3 (“portfolio 3”) despite undertaking to do so, following his April 2022 review. As ... (7 pages)View decision -
Decision Reference DRN-4984051
8 Nov 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4984051 The complaint Mr P complains HSBC UK Bank Plc (“HSBC”) closed his business’ Client Deposit Account (DCA) as it no longer met its renewed eligibility criteria. Mr P says in doing so, HSBC is discriminating against his industry. Mr P also complains that: He was wrongly told ... (6 pages)View decision -
Decision Reference DRN-5022479
8 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5022479 The complaint Mr S complains that Admiral Insurance Company Limited salvaged his van after it agreed to first obtain an independent assessment (IA) report on whether the van could be repaired. Mr S wanted to buy the van back to carry out repairs if it was economical and safe... (2 pages)View decision -
Decision Reference DRN-5100370
8 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5100370 The complaint Mr B complains about how Admiral Insurance (Gibraltar) Limited (“Admiral”) handled a claim and the value it paid him for his vehicle following a claim under his motor insurance policy. What happened Mr B had a motor insurance policy with Admiral covering his ca... (4 pages)View decision -
Decision Reference DRN-5134237
8 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5134237 The complaint Mr A complains that Barclays Bank UK PLC (‘Barclays’) blocked his accounts without an explanation. He wants his accounts unblocked as well as an explanation why they were blocked and also compensation for the distress and inconvenience he was caused. What happe... (6 pages)View decision
