We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4830909
3 Jun 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4830909 The complaint Mr S complains that Admiral Insurance (Gibraltar) Limited (Admiral) has declined to reimburse a cost he incurred following a car insurance claim. What happened Mr S’ car was damaged in an accident, so a claim was made to Admiral, his car insurer. Ultimately it too... (3 pages)View decision -
Decision Reference DRN-4583482
3 Jun 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4583482 The complaint Ms P is unhappy with how Clydesdale Bank Plc trading as Virgin Money handled a quality of goods claim she made to them. What happened Ms P purchased a door from a supplier I shall call “W” in September 2022 and arranged for it to be fitted. She noted that there we... (4 pages)View decision -
Decision Reference DRN-4541206
3 Jun 2024 IG Markets Limited UpheldInvestmentsDRN-4541206 The complaint Mr K complains that IG Markets Limited (‘IG’) acted unfairly by not following the Financial Conduct Authority’s (FCA) negative balance protection rule on his contracts for difference (CFD) account following a margin call. He also states that the margin call IG mad... (5 pages)View decision -
Decision Reference DRN-3921411
3 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3921411 The complaint Miss M has complained about Creation Consumer Finance Ltd (‘Creation’)’s response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (... (7 pages)View decision -
Decision Reference DRN-4827921
3 Jun 2024 Zurich Insurance PLC UpheldInsuranceDRN-4827921 The complaint Mr C and Ms R complain about the way that Zurich Insurance PLC has handled a claim they made on a travel insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are the key ev... (5 pages)View decision -
Decision Reference DRN-4748168
3 Jun 2024 Topaz Finance Limited UpheldMortgagesDRN-4748168 The complaint Mr H complains that when his mortgage was transferred to Topaz Finance Limited trading as Hessonite Mortgages, the direct debit was cancelled by Hessonite. But when he complained about this, he said Hessonite denied this, and handled his complaint unprofessionally... (2 pages)View decision -
Decision Reference DRN-4818831
3 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4818831 The complaint Mrs B and Mr B complain Barclays Bank PLC caused them distress and inconvenience by incorrectly closing their accounts, for which they should be compensated. What happened The facts leading to the closure of Mrs B and Mr B’s accounts are well known to both parties... (3 pages)View decision -
Decision Reference DRN-4830715
3 Jun 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4830715 The complaint Ms T complains that Specialist Motor Finance Limited (SMFL) approved a Hire Purchase agreement for her without completing sufficient affordability checks. What happened In October 2019, Ms T acquired a used car financed through an agreement with SMFL. The cash pri... (6 pages)View decision -
Decision Reference DRN-4830645
3 Jun 2024 First Response Finance Ltd UpheldConsumer CreditDRN-4830645 The complaint Mr W is complaining about First Response Finance Ltd. He says they acted irresponsibly in lending to him because of his credit history and complains that this created an unfair relationship. Mr W’s complaint has been brought to us by a representative but for ease ... (5 pages)View decision -
Decision Reference DRN-4803624
3 Jun 2024 Barclays Insurance Services Company Limited UpheldInsuranceDRN-4803624 The complaint Mr and Mrs K say Barclays Insurance Services Company Limited mis-sold them insurance policies covering properties they rented out. Although the policies are in joint names the complaint has been brought by Mr K so for ease I’ll generally refer to him in this decis... (3 pages)View decision
