We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1466 results
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Decision Reference DRN-3664893
25 Aug 2022 Aviva Insurance Limited UpheldInsurancePage 1 of 7 The complaint Mr and Mrs X have complained about their let property insurer Aviva Insurance Limited because it had refused their claim for damage found at their property after the tenant had been evicted. As Mr X has mainly dealt with things, my decision will mostly refer to hi... (7 pages)View decision -
Decision Reference DRN1860444
28 Sep 2018 Platform Home Loans Ltd Not upheldBanking and creditMiss M complains about the way Platform Home Loans Ltd (Platform) has managed her mortgage account. In summary, Miss M complains that Platform:-took unnecessary legal action over mortgage arrears in 2012/13, and it should refund the legal costs of this action to her;- s... (8 pages)View decision -
Decision Reference DRN7126086
19 Jul 2018 AFH Independent Financial Services Limited UpheldInvestment and pensionsMr P’s complaint is about redress offered to him by AFH Independent Financial Services Limited (AFH) for gaps in its discretionary management of his Investment Bond and Individual Savings Account (ISA) portfolio.background Prior to 2010 AFH managed Mr P’s bond and ... (7 pages)View decision -
Decision Reference DRN-3476611
19 May 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3476611 The complaint Mr W has complained, through his representative, about the shares he bought through Templeton Securities Limited (an appointed representative of Alexander David Securities Limited). The representative has said that the firm’s failings resulted in Mr W investing in... (20 pages)View decision -
Decision Reference DRN7923157
29 Mar 2021 Lloyds Bank PLC Not upheldBanking and creditMs M complains that Lloyds Bank PLC won’t refund money that she lost when she fell victim to a scam. background Ms M signed up to an online dating agency. She was contacted by someone, who turned out to be a ‘scammer’. I understand that from January 2017 Ms M was in regular contact with hi... (8 pages)View decision -
Decision Reference DRN9567957
20 Feb 2017 ABC 123 Limited UpheldInvestment and pensionsMs R was advised by ABC 123 Limited (trading as AR & JE Hull Partnership) in 2013 to transfer her existing self-invested personal pension (SIPP) into a personal pension plan (PPP) with a different provider. She agrees she was aware some commission would be payable... (7 pages)View decision -
Decision Reference DRN5417085
28 Apr 2020 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Mrs B, represented by Mr B, is unhappy with the service she received under her AA European Breakdown Cover when their car broke down in Europe. As the policy was underwritten by Acromas Insurance Company Limited (Acromas) her complaint is against them.backgroundMr and Mrs B were on holiday... (8 pages)View decision -
Decision Reference DRN-3504059
31 May 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3504059 The complaint Mr W has complained, through his representative, about the shares he bought through Templeton Securities Limited (an appointed representative of Alexander David Securities Limited). The representative has said that the firm’s failings resulted in Mr W investing in... (22 pages)View decision -
Decision Reference DRN-3469485
11 May 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3469485 The complaint Ms T has complained, through her representative, about the shares she bought through Templeton Securities Limited (an appointed representative of Alexander David Securities Limited). The representative has said that the firm’s failings resulted in Ms T investing i... (23 pages)View decision -
Decision Reference DRN-3475913
6 Nov 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3475913 The complaint Mr A complains the advice St. James's Place Wealth Management Plc (“SJP”) gave him to invest in an ISA was unsuitable, the fees were high and not properly explained and it wasn’t made clear he was receiving restricted advice. He has said he lost out because t... (6 pages)View decision