We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1466 results
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Decision Reference DRN-4038422
22 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4038422 The complaint Mr V complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his defined benefit (“DB”) pension scheme into an Options self-invested personal pension (“SIPP”). He says Options... (42 pages)View decision -
Decision Reference DRN-4597091
2 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4597091 The complaint Mr F complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4239777
25 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4239777 The complaint Mr L complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision -
Decision Reference DRN-4399381
30 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4399381 The complaint Mr G complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (42 pages)View decision -
Decision Reference DRN-4062446
17 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4062446 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (42 pages)View decision -
Decision Reference DRN-5228638
15 Jan 2025 Shawbrook Bank Limited UpheldConsumer CreditDRN-5228638 The complaint Mr B’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) decidin... (20 pages)View decision -
Decision Reference DRN-3865918
10 Mar 2023 MacArthur Denton Asset Management Limited UpheldPensions and AnnuitiesDRN-3865918 The complaint Ms M says MacArthur Denton Asset Management Limited (‘MDAML’) gave her unsuitable advice to move her Aviva personal pension (and Individual Savings Account (‘ISA’)) to Transact in 2019. What happened Three of our investigators issued views in this complaint, follo... (14 pages)View decision -
Decision Reference DRN-4040471
24 Mar 2023 Ageas Insurance Limited UpheldInsuranceDRN-4040471 The complaint Mr and Mrs B have complained that their home insurer, Ageas Insurance Limited, has unfairly and unreasonably declined their claim for malicious damage caused by a builder. What happened In 2015 Mr and Mrs B arranged with a local company to extend the rear of their... (12 pages)View decision -
Decision Reference DRN-4280470
10 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4280470 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4047348
1 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4047348 The complaint Mr O complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision