We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1466 results
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Decision Reference DRN-4986428
11 Mar 2025 ReAssure Limited UpheldPensions and AnnuitiesDRN-4986428 The complaint Mr B has complained about a transfer of his personal pension to a small self-administered scheme (SSAS) in July 2015. The personal pension was formerly operated by Legal & General (L&G) whose book of past business has since been taken over by ReAssure L... (15 pages)View decision -
Decision Reference DRN-4034617
15 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4034617 The complaint Mr S complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) and defined contribution (‘DC’) schemes into a self-invested personal pension (‘SIPP’). The parties involv... (45 pages)View decision -
Decision Reference DRN-3987651
19 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3987651 The complaint Mr R complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (44 pages)View decision -
Decision Reference DRN-4032352
17 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4032352 The complaint Mr C complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-3942605
2 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3942605 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-3980799
22 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3980799 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (46 pages)View decision -
Decision Reference DRN-4506873
11 Dec 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4506873 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his application for a self-invested personal pension (SIPP). He says, it shouldn’t have accepted business from Caledonian International Associates (‘Caledonian’) - ... (44 pages)View decision -
Decision Reference DRN-3944803
3 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3944803 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-4574318
1 Feb 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4574318 The complaint 1. Mr C’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr C invested in the WEIF through his HL account when it launched in 2014, and ... (48 pages)View decision -
Decision Reference DRN-5691302
11 Aug 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5691302 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when he says it shouldn’t have accepted business from the firm that introduced him to Options; Cale... (36 pages)View decision