We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1466 results
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Decision Reference DRN-3986985
13 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3986985 The complaint Mr H complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (37 pages)View decision -
Decision Reference DRN-4062273
14 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4062273 The complaint Mr C complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (36 pages)View decision -
Decision Reference DRN-5887839
5 Dec 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5887839 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when he says it shouldn’t have accepted business from the firm that introduced him to Options; Cale... (35 pages)View decision -
Decision Reference DRN-4280011
22 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4280011 The complaint Mr A complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were several parti... (35 pages)View decision -
Decision Reference DRN-4706267
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706267 The complaint 1. Mr L’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr L invested in the WEIF through his HL accounts around the time it launched in 2014,and held... (41 pages)View decision -
Decision Reference DRN-4360435
29 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4360435 The complaint Mr N complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of his defined benefits in an occupational pension scheme into a self-invested personal pension (‘SIPP’) on the instruction of a third p... (43 pages)View decision -
Decision Reference DRN-4180180
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4180180 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (41 pages)View decision -
Decision Reference DRN-3989575
3 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3989575 The complaint Mr M complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of his defined benefits occupational pension scheme into a self-invested personal pension (‘SIPP’) via an introduction made by Caledonia... (42 pages)View decision -
Decision Reference DRN-3953448
2 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3953448 The complaint Mr I complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (42 pages)View decision -
Decision Reference DRN-3989327
7 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3989327 The complaint Mr A complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (41 pages)View decision