We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1466 results
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Decision Reference DRN-3848224
26 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3848224 The complaint Mr P complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision -
Decision Reference DRN-4003538
30 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4003538 The complaint Mr E complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision -
Decision Reference DRN-3989550
17 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3989550 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (42 pages)View decision -
Decision Reference DRN-3808807
30 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3808807 The complaint Mr F transferred his defined benefit occupational pension into a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP, formerly Carey Pensions UK LLP (Options). This, and the investment in it, was recommended by an unregulated business calle... (40 pages)View decision -
Decision Reference DRN-4091249
26 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4091249 The complaint Mr N complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision -
Decision Reference DRN-4907013
3 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4907013 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL account when it launched in 2014, and made furthe... (43 pages)View decision -
Decision Reference DRN-4875213
31 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4875213 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL ISA account when it launched in 2014, and made fu... (43 pages)View decision -
Decision Reference DRN-4708219
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4708219 The complaint 1. Mr G’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr G invested in the WEIF through his HL account when it launched in 2014, and ... (44 pages)View decision -
Decision Reference DRN-5322894
11 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5322894 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when, he says, it shouldn’t have accepted business from the business who introduced him to Options;... (43 pages)View decision -
Decision Reference DRN-4010426
6 Dec 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4010426 The complaint Ms B complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of her defined benefits occupational pension scheme into a self-invested personal pension (‘SIPP’) via an introduction made by Caledonia... (44 pages)View decision