We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1466 results
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Decision Reference DRN-4520000
16 Jan 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4520000 The complaint Mr R complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (44 pages)View decision -
Decision Reference DRN-3899306
26 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3899306 The complaint Mr O complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-3902461
15 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3902461 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4035214
6 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4035214 The complaint Mr T complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4475135
28 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4475135 The complaint Mr D complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of his defined benefits occupational pension scheme into a self-invested personal pension (‘SIPP’) via an introduction made by Cale... (45 pages)View decision -
Decision Reference DRN-4092675
9 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4092675 The complaint Mr G complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) and defined contribution (‘DC’) schemes into a self-invested personal pension (‘SIPP’). The parties involv... (44 pages)View decision -
Decision Reference DRN-4475716
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4475716 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-3955512
29 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3955512 The complaint Mr Y complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (43 pages)View decision -
Decision Reference DRN-5251899
28 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5251899 The complaint Mr D complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when, he says, it shouldn’t have accepted business from the business who introduced him to Options;... (44 pages)View decision -
Decision Reference DRN-3175859
14 Dec 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3175859 The complaint Mr S complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it acted in breach of its duties towards him by accepting business from the business who ... (43 pages)View decision