We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1466 results
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Decision Reference DRN-3969542
6 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3969542 The complaint Mr W complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (42 pages)View decision -
Decision Reference DRN-4018020
17 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4018020 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his application for a self-invested personal pension (SIPP). He says, it shouldn’t have accepted business from Caledonian International Associates (‘Caledonian’) - ... (42 pages)View decision -
Decision Reference DRN-3938028
17 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3938028 The complaint Mr R complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (42 pages)View decision -
Decision Reference DRN-4481481
8 Dec 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4481481 The Complaint 1. Mr C says that, under Sections 75 and 140A of the Consumer Credit Act 1974 (as amended by the Consumer Credit Act 2006) (the ‘CCA’), Shawbrook Bank Limited didn’t act fairly or reasonably in relation to a timeshare he and his wife (Mrs C) were sold on 18 Februa... (42 pages)View decision -
Decision Reference DRN-4495670
5 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4495670 The complaint Mrs B’s representative complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting her Self-Invested Personal Pension (‘SIPP’) application. Mrs B’s representative complains that in 2012 L&C accepted her appli... (50 pages)View decision -
Decision Reference DRN-4427884
6 Nov 2023 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4427884 The complaint Mrs A complains about her mortgage with Mortgage Agency Services Number Five Limited (MAS5). This complaint was originally prompted because Mrs A’s mortgage had reached the end of its interest only term, she was unable to repay the capital and MAS5 refused a term ... (75 pages)View decision
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