We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2168 results
-
Decision Reference DRN1478202
28 Apr 2017 British Gas Insurance Limited UpheldInsurance (excluding PPI)Miss S complains about poor service she received from British Gas Insurance Limited (BGI) under her home emergency insurance policy.backgroundMiss S paid for a home emergency policy from BGI for a number of years. As part of this she was entitled to receive an annual... (2 pages)View decision -
Decision Reference DRN9534652
23 Jan 2018 British Gas Insurance Limited UpheldInsurance (excluding PPI)Mrs V complains about British Gas Insurance Limited’s (BG) service under her home care policy.background Mrs V had problems with her washing machine, cooker grill and boiler pipe around the same time and called BG to repair the items under her policy. She said that BG; ... (2 pages)View decision -
Decision Reference DRN5360216
7 Aug 2017 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Miss C complains about the service she received from British Gas Insurance Limited under her appliance care insurance policy.backgroundMiss C phoned BG in April 2017 to report a problem with her washing machine. She later complained to BG about the service she’d receiv... (2 pages)View decision -
Decision Reference DRN4989854
14 Nov 2017 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Miss L complains about the service she received from British Gas Insurance Limited under her home emergency insurance policy.backgroundMiss L complained to BG about this matter. BG acknowledged the service Miss L had received wasn’t satisfactory and it offered her £250 co... (2 pages)View decision -
Decision Reference DRN0370173
5 Dec 2017 British Gas Insurance Limited UpheldInsurance (excluding PPI)Ms A complains about how British Gas Insurance Limited (BG) dealt with her heating system fault under her home care insurance policy. She’s also unhappy with how BG dealt with her complaint.Ms A will see that this decision is about a different part of British Gas... (4 pages)View decision -
Decision Reference DRN8589780
24 Jul 2018 British Gas Services Limited UpheldInsurance (excluding PPI)Ms C complains that British Gas Services Limited (BG) damaged her ceiling when carrying out repairs under her Home Care cover. backgroundMs C called BG to replace a socket. She said after two visits the job wasn’t done properly and she’s been left with two holes in he... (2 pages)View decision -
Decision Reference DRN8660013
31 Oct 2017 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Mrs E complains about the service she received from British Gas Insurance Limited under her home emergency insurance policy.backgroundMrs E complained to BG about this matter. And, being unhappy with its response, she complained to this service.Our investigator thought Mr... (2 pages)View decision -
Decision Reference DRN-2043486
8 Dec 2020 British Gas Insurance Limited Not upheldInsuranceDRN-2043486 The complaint Mr A complains that British Gas Insurance Limited (“BGIL”)” failed to attend an appointment he had arranged with it under his home emergency insurance contract; and offered an amount of compensation for its failure which he thinks is inadequate. What happened Mr... (2 pages)View decision -
Decision Reference DRN9616737
24 Nov 2017 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Mr S complains about the service he received from British Gas Insurance Limited under his home emergency insurance policy.backgroundBG attended Mr S’s rental property to deal with a problem relating to a blocked drain.Mr S later complained to BG about the service he’d ... (2 pages)View decision -
Decision Reference DRN4419168
16 Apr 2018 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Mrs R complains about British Gas Insurance Limited’s (BG) work under her homecare insurance policy. My references to BG include its agents.My decision is against a different part of British Gas’ business to that mentioned by our investigator in his correspondence wi... (2 pages)View decision
