We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2163 results
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Decision Reference DRN-5282189
13 Feb 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5282189 The complaint Mr T has complained about a transfer of his Zurich Assurance Limited (Zurich) personal pension to a small self-administered scheme (SSAS) in August 2014. Mr T’s SSAS was subsequently used to invest in an overseas property development with The Resort Group (TRG)... (20 pages)View decision -
Decision Reference DRN-3062013
30 Sep 2021 Hitachi Capital (UK) Plc Not upheldConsumer CreditDRN-3062013 The complaint Miss B complains that Hitachi Capital (UK) Plc won’t replace a boiler which she says is faulty. What happened In 2019 Miss B bought a new boiler, which she paid for with a fixed sum loan from Hitachi. The boiler was provided by a third party, which sub-contracted ... (3 pages)View decision -
Decision Reference DRN1726576
1 May 2013 Amtrust International Underwriters Ltd UpheldInsurance (excluding PPI)“summary of complaintMr B complains about the rejection of a claim he made under his Barclays HomeSOS Insurance cover underwritten by Amtrust International Underwriters Ltd.backgroundOn or about 2 January 2011, Mr B sought a call out under his emergency cover as his boiler, which was ... (4 pages)View decision -
Decision Reference DRN-3973845
18 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3973845 The complaint Mr T complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to i... (46 pages)View decision -
Decision Reference DRN-5069739
13 Nov 2024 HCC International Insurance Company Plc UpheldInsuranceDRN-5069739 The complaint Mrs P is unhappy with what HCC International Insurance Company Plc did following a claim on her ‘Tenanted Property’ insurance policy. Mrs P is represented by her daughter and the complaint is brought by Mr D on her behalf. What happened In July 2023 Mrs P claim... (4 pages)View decision -
Decision Reference DRN-4635647
21 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4635647 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (51 pages)View decision -
Decision Reference DRN1145872
23 Jan 2020 Domestic & General Heating Ltd UpheldBanking and creditMr S complains about a Green Deal loan provided by Domestic & General Heating Limited.Mr S says he didn’t know he was taking out a loan. He says he thought the energy savings measures were free and that any costs would be covered by energy sold back to the National Grid.backgroundIn 20... (5 pages)View decision -
Decision Reference DRN-4338482
14 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4338482 The complaint Ms M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to inv... (51 pages)View decision -
Decision Reference DRN-4060312
14 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4060312 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) wrongly facilitated the transfer of his occupational defined benefit (‘DB’) pension benefits into a Self-Invested Personal Pension (‘SI... (49 pages)View decision -
Decision Reference DRN-3535166
3 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535166 The complaint Miss B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to i... (53 pages)View decision
