We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2269 results
-
Decision Reference DRN-2231501
6 Nov 2020 British Gas Insurance Limited Not upheldInsuranceDRN-2231501 The complaint Mr C complains that British Gas Insurance Limited (BG) failed to repair a leak properly following a claim under his home emergency insurance policy. Reference to BG also includes its agents where applicable. What happened In September 2016 Mr C contacted BG as he ... (2 pages)View decision -
Decision Reference DRN-4034271
21 Apr 2023 British Gas Insurance Limited Not upheldInsuranceDRN-4034271 The complaint Mr S has complained about an engineer assigned by British Gas Insurance Limited (BGIL) who caused damage to his home while carrying out repairs to their boiler. Mr S is unhappy with the settlement BGIL has offered to repair the damage it accepts was caused by its ... (3 pages)View decision -
Decision Reference DRN8017782
1 Feb 2019 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Mr T complains about the service he received from British Gas Insurance Limited (BGIL) when it undertook an annual service on a gas fire covered under a HomeCare Four insurance policy.backgroundMr T has a HomeCare Four policy with BGIL which provides cover, in certain ... (3 pages)View decision -
Decision Reference DRN-2037639
2 Oct 2020 British Gas Services Limited Not upheldInsuranceDRN-2037639 The complaint Mr A is unhappy that British Gas Services Limited (BG) hasn’t provided cover for the boiler in his rental property, and he complains about the customer service he received. What happened Mr A had HomeCare Two boiler and central heating cover with BG. The policy wa... (2 pages)View decision -
Decision Reference DRN-4539441
29 Jan 2024 British Gas Services Limited Not upheldInsuranceDRN-4539441 The complaint Mr J complains that British Gas Insurance Limited (BG) caused damage to his home, following a claim under his home emergency policy. What happened Mr J contacted BG as he had a blocked sink at his home. It sent an engineer who whilst attempting to remove the block... (3 pages)View decision -
Decision Reference DRN-5118704
6 Nov 2024 British Gas Insurance Limited Not upheldInsuranceDRN-5118704 The complaint Mr C complains about the service he received after making a claim on his HomeCare insurance policy and is unhappy about how British Gas Insurance Limited [“BG”] dealt with the repairs to his boiler. What happened Mr and Mrs C are represented by a third party in... (3 pages)View decision -
Decision Reference DRN-3519872
24 Jun 2022 British Gas Insurance Limited Not upheldInsuranceDRN-3519872 The complaint Mr D is unhappy with the service provided by British Gas Insurance Limited (BG) during and after his annual boiler service. What happened Mr D had HomeCare Two insurance with BG for his boiler, control and central heating. The cover included an annual boiler servi... (3 pages)View decision -
Decision Reference DRN3215022
3 Oct 2013 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr C is unhappy that The Society of Lloyd’s have declined his claim for damage caused to his property by his tenants.backgroundMr C served notice on his tenants to vacate the property as the neighbours had complained that they were too noisy. After the tenants moved out, Mr C discovere... (4 pages)View decision -
Decision Reference DRN-1818227
29 Jun 2020 British Gas Services Limited Not upheldInsuranceDRN-1818227 The complaintMr S complains that British Gas Services Limited (BG) failed to carry out annual boiler services in time and didn’t look into his complaint about it properly. What happenedMr S had a service and emergency breakdown package for his central heating boiler. The policy... (3 pages)View decision -
Decision Reference DRN-2168832
30 Oct 2020 N26 Bank GmbH Not upheldBanking and PaymentsDRN-2168832 The complaint Mr S complains that N26 Bank GmbH (N26) blocked and closed his account, and returned some of the funds remaining in his account (£523.46) to a third party who had raised a dispute with N26 about the funds. To put things right, Mr S wants N26 to return the £523.46 ... (3 pages)View decision