We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2163 results
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Decision Reference DRN-3535166
3 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535166 The complaint Miss B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to i... (53 pages)View decision -
Decision Reference DRN-3535190
27 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535190 The complaint Ms P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to i... (54 pages)View decision -
Decision Reference DRN-4897915
9 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4897915 The complaint Mr T complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (50 pages)View decision -
Decision Reference DRN1510846
13 May 2020 Options SIPP UK LLP UpheldInvestment and pensionsMr H is being represented by a claims management company. His complaint about Options SIPP UK LLP is essentially that it accepted an application for and arranged to transfer benefits from his existing pensions into a self-invested personal pension (SIPP) to fund high- risk unregulated inv... (29 pages)View decision -
Decision Reference DRN-3631757
23 Dec 2022 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-3631757 The complaint Mr C complains about Aviva Life & Pensions UK Limited’s management of his pension funds. He was used to seeing them rise and fall in line with the changes in the FTSE-100 index. But the value of his pension dropped from £81,206 on 8 September 2021 to £76,297 o... (3 pages)View decision -
Decision Reference DRN3030674
30 Mar 2020 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr P complains that Aviva Insurance Limited (Aviva) has turned down a claim he made on his home emergency policy.BackgroundIn October 2018, Mr P began to experience issues with the hot water in his home. So he got in touch with Aviva, which sent out one of its engineers. The engineer repla... (4 pages)View decision -
Decision Reference DRN-5382445
10 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5382445 The complaint Mr W complains, that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducers and selected investments when it accepted his self-invested personal pen... (56 pages)View decision -
Decision Reference DRN-4870064
24 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4870064 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (63 pages)View decision -
Decision Reference DRN-4879707
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4879707 The complaint Mr F complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (64 pages)View decision -
Decision Reference DRN2462456
13 May 2020 Options SIPP UK LLP UpheldInvestment and pensionsMr F has said that Commercial Land and Property Brokers (CL&P), an unregulated introducer, advised him to transfer his personal and final salary pensions to a SIPP and then make an investment in high risk, speculative investments – ‘Store First’ and GAS Verdant Australian Farmland (GAS... (29 pages)View decision
