We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2168 results
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Decision Reference DRN-3556107
22 Jun 2022 Aviva Insurance UK Limited UpheldInsuranceDRN-3556107 The complaint Mr H on behalf of the executors of Mrs H’s estate is unhappy about Aviva Insurance UK Limited’s handling of a subsidence claim under a home insurance policy. Instead of the executors of the estate for ease I’ll refer to Mr H throughout the decision. I will refer t... (10 pages)View decision -
Decision Reference DRN-4102599
4 May 2023 AXA Insurance UK Plc Not upheldInsuranceDRN-4102599 The complaint Mr G complains that, in respect of his claim for fire damage to his let property, AXA Insurance UK Plc proposes to reduce any pay-out for underinsurance. He also complains about the way it has dealt with the claim. The claim was dealt with in part by loss adjuster... (7 pages)View decision -
Decision Reference DRN-5000438
3 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5000438 The complaint Mr T has complained about Creation Consumer Finance Ltd’s (“Creation”) response to a claim he made under the Consumer Credit Act 1974 (the “CCA”) and his request for money back. What happened In October 2014, Mr T bought a solar panel system (‘the system’) for... (5 pages)View decision -
Decision Reference DRN-4710529
13 Jun 2024 First Response Finance Ltd UpheldConsumer CreditDRN-4710529 The complaint Mr D complains that First Response Finance Ltd (FRFL) irresponsibly entered into a hire purchase agreement with him. He says he was struggling financially at the time and couldn’t afford the repayments. Mr D has been represented by a third party. But for clarity, ... (4 pages)View decision -
Decision Reference DRN-3974217
20 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3974217 The complaint Mr B complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (37 pages)View decision -
Decision Reference DRN-4060398
31 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4060398 The complaint Mr B complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (27 pages)View decision -
Decision Reference DRN-3651666
31 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3651666 The complaint Mr B complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (27 pages)View decision -
Decision Reference DRN-3962750
7 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3962750 The complaint Mr M complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (32 pages)View decision -
Decision Reference DRN2299206
29 Mar 2021 Hitachi Capital (UK) Plc UpheldBanking and creditMr O has complained about the quality of a bathroom and kitchen installation paid for using a fixed sum loan from Hitachi Capital (UK) Plc t/as Hitachi Personal Finance (Hitachi). background In May 2017, Mr O entered into a fixed sum loan agreement with Hitachi to pay for a kitchen and bat... (13 pages)View decision -
Decision Reference DRN-3026256
27 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3026256 The complaint Mr E complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (27 pages)View decision
