We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2177 results
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Decision Reference DRN-4757060
23 Apr 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4757060 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions, referred to as ‘Options’) didn’t undertake sufficient due diligence on the Carbon Credits investment he made through his Carey Self-Invested Personal Pension (‘Carey SIPP’) and should n... (31 pages)View decision -
Decision Reference DRN-3439105
3 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3439105 The complaint Mr P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to i... (45 pages)View decision -
Decision Reference DRN-4828023
31 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4828023 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions, referred to as ‘Options’) didn’t undertake sufficient due diligence on the Carbon Credits investment he made through his Options Self-Invested Personal Pension (‘SIPP’) and should not h... (29 pages)View decision -
Decision Reference DRN-4211541
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4211541 The complaint Mr H complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (47 pages)View decision -
Decision Reference DRN-3439331
5 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3439331 The complaint Mr M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to ... (47 pages)View decision -
Decision Reference DRN-5375754
19 Mar 2025 DP Pensions Limited UpheldPensions and AnnuitiesDRN-5375754 The complaint Mr J is unhappy that DP Pensions Limited (‘DP’) failed to exercise sufficient due diligence before accepting his pension switch to his self-invested personal pension (‘SIPP’) and permitting the Ethical Forestry investment within this, causing him a financial lo... (32 pages)View decision -
Decision Reference DRN-4828296
31 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4828296 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it allowed him to transfer his defined benefit (‘DB’) pension scheme benefits into a Sel... (48 pages)View decision -
Decision Reference DRN-4742494
15 Apr 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4742494 The complaint Mr D complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘SIPP’). ... (39 pages)View decision -
Decision Reference DRN-4932339
26 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4932339 The complaint Mrs P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) breached its contractual and fiduciary duties to her and failed to carry out appropriate due diligence before allowing her to open ... (51 pages)View decision -
Decision Reference DRN-5406487
18 Mar 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5406487 The complaint Mr M’s complaint is that Pathlines Pensions UK Limited (previously London & Colonial Services Limited) (‘Pathlines’) failed to carry out adequate due diligence on the proposed carbon credit investment for his SIPP. He says the investment was unsuitable for ... (31 pages)View decision
