We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2168 results
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Decision Reference DRN-4893890
5 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4893890 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions, referred to as ‘Options’) didn’t undertake sufficient due diligence on the Carbon Credits investment he made through his Options Self-Invested Personal Pension (‘SIPP’) and should not h... (31 pages)View decision -
Decision Reference DRN-5406487
18 Mar 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5406487 The complaint Mr M’s complaint is that Pathlines Pensions UK Limited (previously London & Colonial Services Limited) (‘Pathlines’) failed to carry out adequate due diligence on the proposed carbon credit investment for his SIPP. He says the investment was unsuitable for ... (31 pages)View decision -
Decision Reference DRN-5033911
20 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5033911 The complaint Mr F and Ms F – husband and daughter of the late Mrs F, complain that Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”) didn’t undertake sufficient due diligence on the Carbon Credits investment the late Mrs F made through h... (30 pages)View decision -
Decision Reference DRN-4919740
19 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4919740 The complaint Mr M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application with a view to inve... (32 pages)View decision -
Decision Reference DRN-5022335
19 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5022335 The complaint Mr W’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP) (Options) failed to carry out sufficient due diligence on the proposed Carbon Credit investment for his Options’ Self-invested Personal Pension (‘SIPP’) before accepting ... (32 pages)View decision -
Decision Reference DRN-5051259
30 Sep 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-5051259 The complaint Mr T complains that London & Colonial Services Limited (“L&C”) didn’t undertake sufficient due diligence on the investment into Carbon Credits he made through his L&C self-invested personal pension (“SIPP”), or on the firm that introduced his SIPP a... (33 pages)View decision -
Decision Reference DRN-5207520
16 Dec 2024 Dentons Pension Management Limited UpheldPensions and AnnuitiesDRN-5207520 The complaint Mr S says that Dentons Pension Management Limited (‘Dentons’) should not have accepted the instruction from his financial adviser to transfer personal pensions to a Self-Invested Personal Pension (‘SIPP’). He also says that Dentons failed to carry out sufficien... (36 pages)View decision -
Decision Reference DRN-5050334
30 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5050334 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application with a view to invest in an un... (35 pages)View decision -
Decision Reference DRN-3348323
28 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3348323 The complaint Mr F complains about Options UK Personal Pensions LLP (trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated business... (34 pages)View decision -
Decision Reference DRN-5120037
16 Dec 2024 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5120037 The complaint Ms U complains that IFG Pension Services Limited (‘IFG’) – formerly Sovereign Pension Services (UK) Limited and MW Pensions Limited, but I’ll refer to IFG for ease of reference – shouldn’t have allowed her to invest in its Self-Invested Personal Pension (‘SIPP’... (38 pages)View decision
