We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2270 results
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Decision Reference DRN-4060312
14 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4060312 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) wrongly facilitated the transfer of his occupational defined benefit (‘DB’) pension benefits into a Self-Invested Personal Pension (‘SI... (49 pages)View decision -
Decision Reference DRN-4635647
21 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4635647 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (51 pages)View decision -
Decision Reference DRN-4821211
28 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4821211 The complaint Mr P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it allowed him to transfer his defined benefit (‘DB’) pension scheme benefits into a Sel... (51 pages)View decision -
Decision Reference DRN-5069739
13 Nov 2024 HCC International Insurance Company Plc UpheldInsuranceDRN-5069739 The complaint Mrs P is unhappy with what HCC International Insurance Company Plc did following a claim on her ‘Tenanted Property’ insurance policy. Mrs P is represented by her daughter and the complaint is brought by Mr D on her behalf. What happened In July 2023 Mrs P claim... (4 pages)View decision -
Decision Reference DRN-3535166
3 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535166 The complaint Miss B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to i... (53 pages)View decision -
Decision Reference DRN-3535190
27 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535190 The complaint Ms P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to i... (54 pages)View decision -
Decision Reference DRN1145872
23 Jan 2020 Domestic & General Heating Ltd UpheldBanking and creditMr S complains about a Green Deal loan provided by Domestic & General Heating Limited.Mr S says he didn’t know he was taking out a loan. He says he thought the energy savings measures were free and that any costs would be covered by energy sold back to the National Grid.backgroundIn 20... (5 pages)View decision -
Decision Reference DRN1510846
13 May 2020 Options SIPP UK LLP UpheldInvestment and pensionsMr H is being represented by a claims management company. His complaint about Options SIPP UK LLP is essentially that it accepted an application for and arranged to transfer benefits from his existing pensions into a self-invested personal pension (SIPP) to fund high- risk unregulated inv... (29 pages)View decision -
Decision Reference DRN3030674
30 Mar 2020 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr P complains that Aviva Insurance Limited (Aviva) has turned down a claim he made on his home emergency policy.BackgroundIn October 2018, Mr P began to experience issues with the hot water in his home. So he got in touch with Aviva, which sent out one of its engineers. The engineer repla... (4 pages)View decision -
Decision Reference DRN-3631757
23 Dec 2022 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-3631757 The complaint Mr C complains about Aviva Life & Pensions UK Limited’s management of his pension funds. He was used to seeing them rise and fall in line with the changes in the FTSE-100 index. But the value of his pension dropped from £81,206 on 8 September 2021 to £76,297 o... (3 pages)View decision