We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1938 results
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Decision Reference DRN-5434582
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434582 The complaint Mr A complains Revolut Ltd recorded a marker against him on a fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened Mr A held an account with Revolut. On 29 October 2023, it received several payments from a third party,... (3 pages)View decision -
Decision Reference DRN-2864710
9 Jun 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2864710 The complaint Miss H has complained that Barclays Bank UK PLC recorded a fraud marker against her at CIFAS, the national fraud prevention agency. What happened On 9 July 2020, Miss H received a credit of £1,500 into her Barclays account. She acted quickly to check her balance, ... (4 pages)View decision -
Decision Reference DRN-2150671
6 Jan 2021 TSB Bank plc Not upheldBanking and PaymentsDRN-2150671 The complaint Mr A complained about TSB Bank Plc. A current account was opened in Mr A’s name, which he hadn’t asked to be opened, and a debt was built up on it. Mr A wants much more compensation than TSB offered him. What happened In October 2019, Mr A received a letter from a... (4 pages)View decision -
Decision Reference DRN-2864817
9 Jun 2021 Lending Works Limited Not upheldConsumer CreditDRN-2864817 The complaint Mr A has complained that Lending Works Limited registered a marker against him at CIFAS, the national fraud database. What happened In 2018, someone applied to Lending Works for a £7,500 loan in Mr A’s name to pay for a wedding. The application used his correct pe... (5 pages)View decision -
Decision Reference DRN-5047293
27 Sep 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5047293 The complaint Mr S complains that Nationwide Building Society (Nationwide) loaded a fraud marker against his name and closed his bank account. What happened Mr S had a current account with Nationwide. In December 2023, Mr S received some funds into his current account, which... (3 pages)View decision -
Decision Reference DRN-3411846
20 Apr 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3411846 The complaint Mr T has complained that Santander UK Plc registered a marker against him at CIFAS, the national fraud database. What happened In August 2019, Mr T received a £60 bank transfer into his Santander account. Ten days later, the sending bank submitted a fraud report, ... (3 pages)View decision -
Decision Reference DRN-4434678
2 Nov 2023 PrePay Technologies Limited Not upheldBanking and PaymentsDRN-4434678 The complaint Mr V complains that his Monese account was blocked, and then closed. He says he lost out on an offer because of this. Monese is an agent of Prepay Technologies Limited, but I shall refer to Monese throughout this decision. What happened Mr V opened an electronic m... (3 pages)View decision -
Decision Reference DRN-5007143
13 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5007143 The complaint Mr M complains Monzo Bank Ltd registered a fraud marker at Cifas, the national fraud database. He doesn’t think it’s done so fairly. What happened A summary of what happened is below. Mr M held an account with Monzo. On 13 January 2024, the account received a... (3 pages)View decision -
Decision Reference DRN2697216
27 Feb 2017 State Bank of India Not upheldBanking and creditMr M complains that State Bank of India closed his account, without notice, and won’t explain why. He’s asked for a better explanation of the bank’s actions and compensation.background Mr M applied for a savings account, in branch, on 15 November 2016 and received confi... (3 pages)View decision -
Decision Reference DRN-3701925
7 Feb 2023 OneSavings Bank Plc UpheldMortgagesDRN-3701925 The complaint Mrs G complains that One Savings Bank Plc (trading as Kent Reliance) made entries against her on fraud prevention databases after she made a mortgage application. What happened Mrs G applied for a mortgage via a broker in September 2016. As part of the application... (2 pages)View decision