We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
-
Decision Reference DRN-4364831
25 Sep 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4364831 The complaint Mr G complains that Monzo Bank Ltd has registered a marker about him at CIFAS, the national fraud database. What happened Mr G says that the marker is affecting his ability to get a bank account and apply for student finance. He hasn’t knowingly received any fraud... (3 pages)View decision -
Decision Reference DRN-4942639
18 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4942639 The complaint Mr O is unhappy that Santander UK Plc have loaded a Cifas (credit industry fraud avoidance scheme) marker against him and closed his account. What happened Mr O had two current accounts with Santander. In October and November 2023 Mr O received a number of cre... (4 pages)View decision -
Decision Reference DRN-3845851
9 Dec 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3845851 The complaint Mr D complains that Metro Bank PLC unfairly lodged a fraud marker against him and then closed his account. What happened What Mr D says Mr D opened a personal account with Metro which he intended for mainly business use. He explained that he told Metro staff the r... (5 pages)View decision -
Decision Reference DRN-5027522
15 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5027522 The complaint Mr L has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr L was told by Monzo that they were closing his account. They also lodged a fraud-related marker on his record with CIFA... (2 pages)View decision -
Decision Reference DRN-2292749
11 Nov 2020 Metro Bank PLC Not upheldBanking and PaymentsDRN-2292749 The complaint Miss W complains that Metro Bank PLC has unfairly recorded a marker at CIFAS the national fraud database. What happened Miss W says that the CIFAS marker is affecting her ability to obtain an account elsewhere and that she wasn’t responsible for any fraudulent act... (3 pages)View decision -
Decision Reference DRN0261033
6 Apr 2020 Barclays Bank UK PLC UpheldBanking and creditMr K complains about Barclays Bank UK PLC’s treatment of his sole trader business account, saying it was inappropriate, following fraudulent funds being received into that account. He’s seeking more compensation from Barclays than it’s already offered to pay him, in recognition of the trea... (4 pages)View decision -
Decision Reference DRN-5946291
9 Feb 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5946291 The complaint Mr S is unhappy Barclays Bank UK PLC (Barclays) won’t refund several disputed payments made from his account and has recorded a CIFAS marker against him. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail... (3 pages)View decision -
Decision Reference DRN5217480
11 Feb 2014 Bank of Scotland Plc UpheldBanking and creditMr K is unhappy that Bank of Scotland plc (trading as Halifax) has been unable to open a savings account for him and that he has not been told why.background Mr K made an online application for a savings account in October 2012. The application was declined when a verification check was... (2 pages)View decision -
Decision Reference DRN3690806
17 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditMr O complains that Barclays Bank UK plc closed his account, retained his money andplaced a fraud marker against his name.backgroundIn April 2018 Mr O’s account with Barclays received a credit of £2,500; it carried thereference “Rent”. Mr O withdrew £1,900 of the money.Barclays later recei... (2 pages)View decision -
Decision Reference DRN6826403
9 Dec 2019 Bank of Scotland Plc Not upheldBanking and creditMr W has complained Bank of Scotland plc, trading as Halifax, has placed a fraud-related marker against his record.backgroundIn September 2017 Halifax got in touch with Mr W to tell him they were closing his accounts. Mr W tried to open personal accounts with Halifax in the early months of... (2 pages)View decision