We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
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Decision Reference DRN-5027522
15 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5027522 The complaint Mr L has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr L was told by Monzo that they were closing his account. They also lodged a fraud-related marker on his record with CIFA... (2 pages)View decision -
Decision Reference DRN0261033
6 Apr 2020 Barclays Bank UK PLC UpheldBanking and creditMr K complains about Barclays Bank UK PLC’s treatment of his sole trader business account, saying it was inappropriate, following fraudulent funds being received into that account. He’s seeking more compensation from Barclays than it’s already offered to pay him, in recognition of the trea... (4 pages)View decision -
Decision Reference DRN-5946291
9 Feb 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5946291 The complaint Mr S is unhappy Barclays Bank UK PLC (Barclays) won’t refund several disputed payments made from his account and has recorded a CIFAS marker against him. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail... (3 pages)View decision -
Decision Reference DRN-4969934
15 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4969934 The complaint Mr R complains HSBC UK Bank Plc (“HSBC”) applied an adverse fraud marker against him. To put things right, Mr R wants the marker removed. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. In... (3 pages)View decision -
Decision Reference DRN-5123571
4 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5123571 The complaint Mr O complains that Barclays Bank UK Plc (Barclays) closed his account and registered a Cifas marker against him without due cause. What happened Mr O opened a bank account with Barclays in September 2023 but in October 2023 Barclays closed this account without... (4 pages)View decision -
Decision Reference DRN-3470212
19 May 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3470212 The complaint Mr S is unhappy that Lloyds Bank PLC has recorded a fraud marker against his name and won’t remove it. What happened On 27 December 2018 Mr S received a credit of £2,180 into his current account. Lloyds received a report that this was a fraudulent credit; another ... (3 pages)View decision -
Decision Reference DRN3017715
5 Feb 2018 HSBC Bank plc Not upheldBanking and creditMr A is unhappy HSBC Bank Plc closed his account after an internal review and placed a Credit Industry Fraud Avoidance (CIFAS) marker against his name. This has caused him difficulty in opening other accounts, and he has suffered financial difficulty because he hasn... (3 pages)View decision -
Decision Reference DRN-5520454
9 May 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5520454 The complaint Mr L has complained Clydesdale Bank plc, trading as Virgin Money lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In September 2023 Mr L’s account with Virgin Money was closed. This took place after he’d received t... (3 pages)View decision -
Decision Reference DRN-4054197
29 Jun 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4054197 The complaint Mr L complains about the assistance he received from TransUnion International UK Limited with regards to fraudulent entries and CIFAS loadings on his report. Mr L is also unhappy with the time it took to add a notice of correction (NOC), and the password being vis... (3 pages)View decision -
Decision Reference DRN-4582593
1 Feb 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4582593 The complaint Mr A has complained J D Williams & Company Limited lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In May 2021 Mr A bought two mobile phones using his account with J D Williams. As he’d changed his mind about the... (2 pages)View decision