We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
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Decision Reference DRN2923578
24 Feb 2020 Barclays Bank UK PLC Not upheldBanking and creditMr M complains that Barclays Bank UK PLC closed his current account and registered a fraud prevention marker against him without due cause.BackgroundIn 2016 Mr M connected with another individual, who we’ll call Mr A, through a website designed to connect investors with entrepreneurs. They... (3 pages)View decision -
Decision Reference DRN-3372211
23 Mar 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3372211 Complaint Mr M is unhappy that Santander closed his account and record a Cifas marker against his name. Background Mr M had an account with Santander. In November 2020, the account received two payments that Santander were concerned about. Santander closed Mr M’s account and lo... (3 pages)View decision -
Decision Reference DRN-3408802
31 Mar 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3408802 The complaint Mr K complains that National Westminster Bank Plc unfairly registered a marker against him with Cifas. What happened Mr K had a bank account with NatWest which was closed a few years ago. Recently, Mr K became aware that a marker had been lodged against him with C... (3 pages)View decision -
Decision Reference DRN-2483014
31 Mar 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2483014 The complaint Mr K complains that National Westminster Bank Plc unfairly registered a marker against him with Cifas. What happened Mr K had a bank account with NatWest which was closed a few years ago. Recently, Mr K became aware that a marker had been lodged against him with C... (3 pages)View decision -
Decision Reference DRN-5333400
25 Mar 2025 Metro Bank PLC Not upheldBanking and PaymentsDRN-5333400 The complaint E, complains that Metro Bank Plc unfairly registered a marker about it and its director at Cifas, the national fraud database. E’s complaint has been brought to us by its director, Mr M. What happened E had an account with Metro. Mr M has explained that he is ... (5 pages)View decision -
Decision Reference DRN-2423357
14 Jan 2021 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-2423357 The complaint Mr W complains that Tesco Personal Finance PLC has registered a marker at CIFAS, the national fraud database. What happened Mr W had an account with Tesco which was closed in 2018. He found out that Tesco had registered the marker and through a representative comp... (4 pages)View decision -
Decision Reference DRN4961152
1 Nov 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K complains that Advantage Insurance Company Limited voided his car insurance policy and recorded his details on CIFAS, the insurance fraud database. Asa result he can’t get car insurance.backgroundMr K set up a car insurance policy online in 2014. He said he had a ... (2 pages)View decision -
Decision Reference DRN-3113461
3 Nov 2021 Think Money Limited Not upheldBanking and PaymentsDRN-3113461 The complaint Miss P complains Think Money Limited unfairly recorded a CIFAS marker against her. She wants the marker removed and compensation for the distress and impact it has had on her. What happened The investigator who gave Miss P their view on her complaint covered the b... (3 pages)View decision -
Decision Reference DRN-5215997
13 Jan 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5215997 The complaint Mr O complains Nationwide Building Society registered a fraud marker at Cifas, the national fraud database and wrongly closed his account. He doesn’t think it’s done so fairly. What happened Mr O held an account with Nationwide. On 23 June 2023 it was credited... (3 pages)View decision -
Decision Reference DRN-4387151
17 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4387151 The complaint Mr F complains Santander treated him unfairly when it temporarily blocked his account. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points of the complaint. In early May 2023 a new account app... (3 pages)View decision