We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5333 results
-
Decision Reference DRN-5848065
11 Nov 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5848065 The complaint Mr M complains that despite placing a block on gambling transactions, Nationwide Building Society allowed large sums of money to leave his bank account. He wants the sums refunded. What happened Mr M holds a current account with Nationwide. He requested Nation... (4 pages)View decision -
Decision Reference DRN-5971987
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5971987 The complaint Mr T complains Revolut Ltd didn’t do enough to protect him from harmful gambling. Mr T’s complaint is brought by a representative, but for ease I’ll only refer to Mr T even if submissions were made by his representative. What happened Mr T complained to Revo... (4 pages)View decision -
Decision Reference DRN-4702908
24 Apr 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4702908 The complaint Miss P complains that JP Morgan Europe Limited trading as Chase failed to close or freeze her account when she requested it. She has an addiction and as a result spent large sums of money on gambling. What happened In August 2022, Miss P complained to Chase that d... (5 pages)View decision -
Decision Reference DRN-3861578
24 Feb 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3861578 The complaint Mr D has complained that he was able to make gambling transactions through his Monzo Bank Ltd account despite having a gambling block in place. Background Mr D opened a bank account with Monzo in May 2022. In July 2022 he contacted Monzo to say that despite having... (3 pages)View decision -
Decision Reference DRN-4088471
23 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4088471 The complaint Mr D has complained that the gambling block added to his account by Monzo Bank Ltd (“Monzo”) failed to stop gambling transactions from leaving his account. Background Mr D has an account with Monzo. In May 2021 he contacted the bank to make it aware he had a compu... (2 pages)View decision -
Decision Reference DRN-5483637
17 Jul 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5483637 The complaint Mr D complains that J.P. Morgan Europe Limited trading as Chase failed to notice that he was spending considerable sums on gambling. And that it refused to raise chargeback disputes in respect of these transactions. What happened Mr D says that between November... (3 pages)View decision -
Decision Reference DRN-5842427
24 Nov 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5842427 The complaint Mr G complains that despite having a gambling block enabled on his account with Monzo Bank Ltd he was still able to continue to gamble. He said he set up a gambling block on his account a long time ago, but he recently noticed certain apps were changing their p... (4 pages)View decision -
Decision Reference DRN-5450288
30 Apr 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5450288 The complaint Mr M has complained that Monzo Bank Ltd (“Monzo”) allowed gambling transactions to be processed on his account, even though he had a gambling block in place. What happened Mr M complained that Monzo Bank allowed multiple gambling transactions to overseas compan... (3 pages)View decision -
Decision Reference DRN-3659880
14 Sep 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3659880 The complaint Mr W complains that Barclays Bank UK PLC trading as Barclaycard increased the credit limit on his credit card when he couldn’t afford the repayments. He also said that Barclays failed to take account of his gambling problems, though he used it for gambling. What h... (5 pages)View decision -
Decision Reference DRN-4825350
17 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4825350 The complaint Mr S is unhappy that Monzo Bank Ltd allowed him to make payments to gambling companies despite having a gambling block on his account. What happened Mr S has a gambling addiction and applied a gambling block to his Monzo account. The gambling block was supposed... (3 pages)View decision
1 of 534
Next