We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4808 results
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Decision Reference DRN-4604524
7 Feb 2024 Commsave Credit Union Limited UpheldConsumer CreditDRN-4604524 Complaint Mr M has complained that Commsave Credit Union Limited (“Commsave”) provided him with unaffordable loans. He says the loans were unaffordable because of a gambling addiction. Background Commsave provided Mr M with a total of ten loans. Mr M’s borrowing history with Co... (7 pages)View decision -
Decision Reference DRN-2177466
2 Oct 2020 PDL Finance Limited UpheldConsumer CreditDRN-2177466 The complaint Mr D says PDL Finance Limited, trading as Mr Lender, irresponsibly lent to him. What happened This complaint is about eight loans Mr Lender provided to Mr D between July 2014 and July 2019. A summary of Mr D’s borrowing history, as evidenced by Mr Lender, is as fo... (3 pages)View decision -
Decision Reference DRN-4274287
26 Oct 2023 Loans 2 Go Limited Not upheldConsumer CreditDRN-4274287 The complaint Mr T complained that Loans 2 Go Limited (“Loans 2 Go”) irresponsibly granted him two personal loans (in March and September 2022) that he couldn’t afford to repay. What happened In March 2022, Mr T took out a loan of £500 (account number ending 1288), over a term ... (3 pages)View decision -
Decision Reference DRN8816958
15 Jul 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr S complains that The Royal Bank of Scotland plc has allowed payments to be taken from his account which he did not authorise. He also complains that it did not properly investigate the payments.backgroundMr S disputes making payments of £600 and £900 on a day in... (2 pages)View decision -
Decision Reference DRN9951765
21 Jan 2021 Progressive Money Limited UpheldBanking and creditComplaint Mr T complains that he is in financial difficulties but Progressive Money Limited have not given him the help they should. He says Progressive Money Limited charged an excessive amount of interest on his loan and are refusing to remove it. He wants them to remove the interest so ... (6 pages)View decision -
Decision Reference DRN-3047407
14 Sep 2021 Carcashpoint Limited UpheldConsumer CreditDRN-3047407 The complaint Mr G complains that Car Cash Point Limited, trading as CarCashPoint, (“CCP”), lent to him in an irresponsible manner. What happened Mr G was given three loans by CCP from June 2016 to November 2017. All the loans have been repaid following Mr G’s car being reposs... (10 pages)View decision -
Decision Reference DRN-5152747
18 Nov 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5152747 The complaint Mr C has complained that Oakbrook Finance Limited, trading as Likely Loans, acted irresponsibly when it provided him with a loan for £1,000 in 2014. Background Mr C applied for a £1,000 loan with Likely Loans in December 2014. He has explained that at the time... (4 pages)View decision -
Decision Reference DRN-2795603
4 May 2021 Barclays Bank UK PLC UpheldConsumer CreditDRN-2795603 The complaint Mr M complains Barclays Bank UK PLC lent to him irresponsibly. What happened Mr M took a loan of £5,000 with Barclays in 2017. The loan defaulted in 2018 and a repayment plan was put in place. In 2020 Mr M complained to Barclays. He thought the loan shouldn’t have... (3 pages)View decision -
Decision Reference DRN-4903661
22 Jul 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4903661 The complaint Ms C complains that Clydesdale Bank Plc, trading as Virgin Money, acted irresponsibly in lending her a credit card. What happened Ms C took out a credit card with Virgin Money in September 2021. The credit limit was £2,400. In 2022, Ms C complained to Virgin Mo... (3 pages)View decision -
Decision Reference DRN-3472029
10 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3472029 The complaint Mr M complains through his representative that AvantCredit of UK, LLC lent him money on a high interest loan which he was unable to afford to repay. What happened AvantCredit provided Mr M with a loan on 20 April 2016, for £7,900, repayable in monthly instalments ... (4 pages)View decision
