We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4619 results
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Decision Reference DRN6497889
10 Jan 2018 Casheuronet UK LLC UpheldBanking and creditMr B complains that CashEuroNet UK LLC (trading as QuickQuid) gave him loans that he couldn’t afford to repay.backgroundMr B was given nine loans by QuickQuid between May 2013 and March 2017. The first loan was repayable in two monthly instalments. The remaining loans... (5 pages)View decision -
Decision Reference DRN-3260583
25 Jan 2022 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-3260583 The complaint Mr O complains that Bank of Ireland (UK) Plc (“BOI”) failed to refund £50,312.07 he paid to scammers posing as a binary options trader. The details of this complaint are well known to both parties, so I will not repeat all the details again here. In summary, Mr O ... (5 pages)View decision -
Decision Reference DRN3670936
30 Dec 2019 Barclays Bank UK PLC UpheldBanking and creditMrs W has complained that Barclays Bank UK PLC won’t refund a series of card payments which she says she didn’t make or otherwise authorise.backgroundI sent my provisional decision on 6 December 2019. A copy of my provisional decision is attached and forms part of this final decision.My pr... (5 pages)View decision -
Decision Reference DRN-3484825
31 Mar 2023 Plus500UK Ltd Not upheldInvestmentsDRN-3484825 The complaint Mr C complains that Plus500UK Ltd re-categorised him as an elective professional client despite him not meeting the required criteria. He has a gambling addiction, and feels Plus500 should’ve recognised and acted upon this, as the increased leverage the profession... (5 pages)View decision -
Decision Reference DRN-2691803
11 Nov 2021 Bamboo Limited UpheldConsumer CreditDRN-2691803 The complaint Mr S complains that Bamboo Limited trading as Bamboo Loans acted irresponsibly when it agreed loans for him. He’s represented in his complaint by a claims management company, but for ease, I’ll refer to Mr S only. What happened Mr S has had three loans with Bamboo... (5 pages)View decision -
Decision Reference DRN2159007
25 Apr 2017 Barclays Bank Plc UpheldBanking and creditMr G complains that Barclays Bank Plc has held him liable for transactions on his account that he says he neither made nor authorised.He wants Barclays to credit his account with the value of the disputed transactions backgroundThe disputed transactions include ‘poi... (3 pages)View decision -
Decision Reference DRN9673684
20 Feb 2018 Avantcredit Of Uk, Llc Not upheldBanking and creditMr S complains that a fixed sum loan agreement with AvantCredit of UK, LLC was mis-sold to him as it was irresponsible lending and that he’s being asked to pay more than he owes.backgroundMr S entered into a fixed sum loan agreement with AvantCredit in January 2016.... (2 pages)View decision -
Decision Reference DRN4798855
26 Sep 2016 IG Index Limited Not upheldInvestment and pensionsMr C complains that IG Index Limited: manipulated the transactions he entered into for their gain misled him about the nature of, and risks involved in using, their services unfairly closed some of his transactions used prices which weren’t reflective of the under... (2 pages)View decision -
Decision Reference DRN-3014255
26 Aug 2021 Oakbrook Finance Limited UpheldConsumer CreditDRN-3014255 The complaint Mr P complains that Oakbrook Finance Limited trading as Likely Loans (Likely Loans) provided lending to him which was unaffordable and irresponsible. He says they should have looked at his financial circumstances in more detail before agreeing to the loans as he c... (3 pages)View decision -
Decision Reference DRN-1724592
20 Apr 2020 Gain Credit LLC Not upheldConsumer CreditDRN-1724592 ComplaintMr C says Gain Credit LLC (trading as Drafty) lent to him irresponsibly.BackgroundThis complaint is about an open-ended credit facility Drafty approved for Mr C in March 2018. Mr C says Drafty shouldn't have allowed him to open the facility as he couldn't aff... (2 pages)View decision
