We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4619 results
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Decision Reference DRN6399366
4 Jun 2019 Casheuronet UK LLC UpheldBanking and creditMr H complains that CashEuroNet UK LLC, trading as QuickQuid, lent to him in an irresponsible manner.backgroundMr H took out five loans with QuickQuid between July 2016 and November 2017. The last loan remains outstanding. A summary of the loans is as follows:date£ ... (3 pages)View decision -
Decision Reference DRN6325735
16 Aug 2017 Cash On Go Limited UpheldBanking and creditMiss M complains that Cash on Go Limited (trading as Peachy.co.uk) gave her unaffordable instalment loans. She wants a refund of the interest she paid, with interest. backgroundMiss M had 10 loans from Peachy between March 2015 and August 2016. She said the loans were... (2 pages)View decision -
Decision Reference DRN6147516
1 May 2018 Amigo Loans Ltd Not upheldBanking and creditMr W complains that Amigo Loans Ltd engaged in irresponsible lending to him.backgroundMr W says Amigo shouldn’t have made loans to him. He says if it had looked into his finances in more detail it would’ve seen he was in a lot of debt which spiralled out of contro... (2 pages)View decision -
Decision Reference DRN0696358
3 Sep 2021 Nationwide Building Society UpheldBanking and creditI issued a provisional decision in this complaint about Nationwide Building Society on 21 July 2021. It contains the relevant background information and sets out my provisional findings. For completeness, a copy is annexed to this final decision. background In brief summary, I was minded t... (12 pages)View decision -
Decision Reference DRN-2730686
29 Apr 2021 Everyday Lending Limited UpheldConsumer CreditDRN-2730686 The complaint Mr K complains Everyday Lending Limited trading as Everyday Loans irresponsibly lent to him on multiple occasions. What happened Mr K was approved for five loans by Everyday Loans between 2010 and 2015. Everyday Loans has agreed to settle two of the five loans. Th... (4 pages)View decision -
Decision Reference DRN-5155636
12 Dec 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5155636 The complaint Mr S complains that Stellantis Financial Services UK Limited trading as Vauxhall Finance was irresponsible in its lending to him. He wants to be compensated for the impact this has had on him. What happened Mr S was provided with a conditional sale agreement by... (3 pages)View decision -
Decision Reference DRN-3136931
17 Feb 2022 Progressive Money Limited Not upheldConsumer CreditDRN-3136931 The complaint Mr M says Progressive Money Limited irresponsibly lent to him when it provided an unaffordable loan. What happened Progressive provided the following loan to Mr M: Date loan taken Loan amount Scheduled term Monthly repayment Total amount repayable Loan status 8.11... (3 pages)View decision -
Decision Reference DRN-2919285
25 Jan 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-2919285 The complaint Mr U complains that Monzo Bank Ltd did not help him recover money he’d deposited into an online trading account which he says turned out to be a scam. What happened In June 2019 Mr U saw an online advertisement for a firm, which said it provided a trading platform... (3 pages)View decision -
Decision Reference DRN-4752119
9 May 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-4752119 The complaint Mrs L complains that Bank of Scotland plc trading as Halifax was irresponsible in its lending to her. Mrs L is represented by a family member but for ease of reference I have referred to Mrs L throughout this decision. What happened Mrs L was provided with a £6,00... (3 pages)View decision -
Decision Reference DRN-3301318
25 Mar 2022 Madison CF UK Limited Not upheldConsumer CreditDRN-3301318 The complaint Mrs M complains about the interest Madison CF UK Limited (trading as 118 118 Money) charged her when she settled her loan early. She also says it acted irresponsibly by granting her a loan that was unaffordable for her. What happened In late 2021, Mrs M took out a... (4 pages)View decision
