We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5123 results
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Decision Reference DRN4448324
21 Apr 2015 Steven George Murray UpheldBanking and creditMr M complains that Steven George Murray (trading as Uncle Buck) irresponsibly lent him money. background Mr M took out a number of payday loans with Uncle Buck over about a five year period. Each time the original loan was rolled over and it took some time before... (2 pages)View decision -
Decision Reference DRN-2040333
1 Sep 2020 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2040333The complaintMr M is unhappy that National Westminster Bank Plc (NatWest) declined his chargeback request. What happenedIn December 2019 and January 2020 Mr M made four deposits into his account with an online gambling company (the company). But the company wouldn’t let Mr M mak... (2 pages)View decision -
Decision Reference DRN8299918
24 May 2018 MYJAR Limited Not upheldBanking and creditMr H complains that MYJAR Limited (MYJAR) gave him a loan he couldn’t afford to repay.backgroundMr H had one loan from MYJAR in November 2017. It was for £500 and due to be repaid in three instalments, the highest of which was about £268. Mr H told MYJAR he was havin... (2 pages)View decision -
Decision Reference DRN-4111195
10 May 2023 Oplo PL Ltd Not upheldConsumer CreditDRN-4111195 The complaint Mr L complains that Oplo PL Ltd lent him a loan he couldn’t afford. What happened The background to this complaint is well known to both parties so I won’t repeat them here. Our adjudicator didn’t uphold Mr L’s complaint as he thought Oplo had done enough before l... (2 pages)View decision -
Decision Reference DRN2159007
25 Apr 2017 Barclays Bank Plc UpheldBanking and creditMr G complains that Barclays Bank Plc has held him liable for transactions on his account that he says he neither made nor authorised.He wants Barclays to credit his account with the value of the disputed transactions backgroundThe disputed transactions include ‘poi... (3 pages)View decision -
Decision Reference DRN9673684
20 Feb 2018 Avantcredit Of Uk, Llc Not upheldBanking and creditMr S complains that a fixed sum loan agreement with AvantCredit of UK, LLC was mis-sold to him as it was irresponsible lending and that he’s being asked to pay more than he owes.backgroundMr S entered into a fixed sum loan agreement with AvantCredit in January 2016.... (2 pages)View decision -
Decision Reference DRN4798855
26 Sep 2016 IG Index Limited Not upheldInvestment and pensionsMr C complains that IG Index Limited: manipulated the transactions he entered into for their gain misled him about the nature of, and risks involved in using, their services unfairly closed some of his transactions used prices which weren’t reflective of the under... (2 pages)View decision -
Decision Reference DRN-3724023
5 Dec 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3724023 The complaint Ms G, through her representative, complains that the loans from Everyday Lending Limited, trading as Everyday Loans, were mis-sold to her. Ms G also complains about the rate of interest charged to her. What happened Using information from Everyday Lending’s record... (7 pages)View decision -
Decision Reference DRN2569377
24 Jul 2017 UK Credit Limited Not upheldBanking and creditMr M complains that UK Credit Limited shouldn’t have granted him a loan as it was unaffordable. He’s also unhappy about the amount he’s been repaying on the loan and the amount of interest.backgroundMr M took out a loan with UK Credit in December 2012 for £3500. The... (2 pages)View decision -
Decision Reference DRN-4947225
12 Aug 2024 Madison CF UK Limited Not upheldConsumer CreditDRN-4947225 Complaint Mr T has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says that 118118 Money ought to have known that he was constantly using his large overdraft and other credit cards and therefore ought to have known the loan wa... (3 pages)View decision
