We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4619 results
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Decision Reference DRN-1579821
27 Aug 2020 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-1579821The complaintMr F has complained Barclays Bank UK PLC didn’t block a payment which he didn’t authorise. What happenedIn December 2019 a loan company Mr F had an agreement with debited him £724.88 using a continuous authority set up on his debit card. Mr F complained to Barclays ... (3 pages)View decision -
Decision Reference DRN-4760385
3 May 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4760385 Complaint Mr S has complained about a loan Oakbrook Finance Limited (trading as “Finio Loans”) provided to him. He says the loan was unaffordable given his circumstances at the time and so shouldn’t have been provided. Background Finio Loans provided Mr S with a loan for £1,500... (3 pages)View decision -
Decision Reference DRN4269966
23 Sep 2020 Loans 2 Go Limited Not upheldBanking and creditMr M complains about a loan Loans 2 Go Limited lent to him. Mr M says he was vulnerable at the time and couldn’t afford the loan. backgroundMr M took out a loan with Loans 2 Go in February 2016. The loan was for £500 secured against Mr M’s car. The loan was due to be repaid over 12 monthly... (2 pages)View decision -
Decision Reference DRN-4322100
29 Aug 2023 Oakbrook Finance Limited UpheldConsumer CreditDRN-4322100 The complaint Mrs P, through a representative, says Oakbrook Finance Limited (trading as Likely Loans) lent to her irresponsibly. What happened Mrs P took out a 24-month instalment loan for £2,000 from Likely Loans on 12 September 2019. The monthly repayment was £131.05 and the... (3 pages)View decision -
Decision Reference DRN-4528375
13 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4528375 The complaint Mr N has complained that Santander UK Plc acted irresponsibly by providing, and increasing the limit on, an overdraft. He complains that Santander acted unfairly by continuing to apply charges to his account when he was in financial difficulty. Mr N is represented... (3 pages)View decision -
Decision Reference DRN1474135
2 Aug 2017 Everyday Lending Limited Not upheldBanking and creditMrs G complains on behalf of her son Mr G about the total amount repayable on a loan made by Everyday Lending Limited.backgroundMr G took out a loan with Everyday in August 2016. The loan was for £2000 over 30 months and the monthly repayments were £141.90 making ... (3 pages)View decision -
Decision Reference DRN-3036281
17 Sep 2021 Nationwide Building Society UpheldBanking and PaymentsDRN-3036281 The complaint Miss G’s complaint came up because of the way Nationwide Building Society handled her basic account when it went overdrawn. Her complaint has expanded, as she’s unhappy with the steps Nationwide have taken over the years to help her with her mental health issues a... (6 pages)View decision -
Decision Reference DRN6013223
30 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditComplaintMr G and Mrs G have complained that Barclays Bank UK PLC won’t refund a transaction, which they say they didn’t make.BackgroundMr G and Mrs G want Barclays to refund a £900 payment to a betting shop, which was made with Mr G’s debit card and PIN. Mr G said he didn’t authorise the ... (4 pages)View decision -
Decision Reference DRN0933751
13 Dec 2017 Amigo Loans Ltd Not upheldBanking and creditMr L complains that three guarantor loans from Amigo Loans Limited (“ALL”) were unaffordable and so ALL was irresponsible to lend to him.backgroundMr L took out three loans from ALL as follows:-LoanDate of LoanAmountTermMonthly payment1.14/4/2010£3,30036 months£151.192.22... (3 pages)View decision -
Decision Reference DRN8585684
6 Oct 2017 MEM Consumer Finance Limited UpheldBanking and creditMs C has complained about several loans granted to her by MEM Consumer Finance Limited trading as Payday UK (“Payday UK”). She’s said the loans were unaffordable for her.backgroundI issued my provisional decision in September 2017, a copy of which is attached and form... (4 pages)View decision
