We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4619 results
-
Decision Reference DRN9532744
5 Sep 2017 Express Finance (Bromley) Limited UpheldBanking and creditMr H has complained about payday loans he took out with Express Finance (Bromley) Limited (trading as Payday Express). He says Payday Express didn’t check whether the loans were affordable, and had it done so, it wouldn’t have lent to him. backgroundA summary of Mr ... (4 pages)View decision -
Decision Reference DRN-2051422
12 Jan 2021 Advancis Limited UpheldConsumer CreditDRN-2051422 The complaint Mr W complains Advancis Limited trading as Buddy Loans irresponsibly lent to him. He says Buddy Loans didn’t complete reasonable and proportionate checks before approving him for a loan. He says had Buddy Loans done this, it would’ve seen the loan was unaffordable... (4 pages)View decision -
Decision Reference DRN1949778
22 Jun 2016 Barclays Bank Plc Not upheldBanking and creditMrs B complains that Barclays Bank Plc closed her account. The bank did this after it said her husband was abusive to its staff when he was speaking to them about problems with the account. Mrs B’s helped in her complaint by her husband.backgroundAlthough the acc... (2 pages)View decision -
Decision Reference DRN0353598
6 Jul 2016 Covea Insurance plc UpheldInsurance (excluding PPI)S, a limited company, complains about the settlement of a claim by Covea Insurance plc under a commercial insurance policy.backgroundS made a claim under the policy following a theft. The person responsible for the theft was an ex-employee (who I’ll call Mr Z). The ... (3 pages)View decision -
Decision Reference DRN-5071835
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5071835 The complaint Mr F complains that Revolut Ltd hasn’t helped him recover a payment that was sent to his account by another company. What happened In April 2024, Mr F instructed a company to transfer some money to his account with Revolut. The money was never received though a... (2 pages)View decision -
Decision Reference DRN-3036281
17 Sep 2021 Nationwide Building Society UpheldBanking and PaymentsDRN-3036281 The complaint Miss G’s complaint came up because of the way Nationwide Building Society handled her basic account when it went overdrawn. Her complaint has expanded, as she’s unhappy with the steps Nationwide have taken over the years to help her with her mental health issues a... (6 pages)View decision -
Decision Reference DRN6013223
30 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditComplaintMr G and Mrs G have complained that Barclays Bank UK PLC won’t refund a transaction, which they say they didn’t make.BackgroundMr G and Mrs G want Barclays to refund a £900 payment to a betting shop, which was made with Mr G’s debit card and PIN. Mr G said he didn’t authorise the ... (4 pages)View decision -
Decision Reference DRN0933751
13 Dec 2017 Amigo Loans Ltd Not upheldBanking and creditMr L complains that three guarantor loans from Amigo Loans Limited (“ALL”) were unaffordable and so ALL was irresponsible to lend to him.backgroundMr L took out three loans from ALL as follows:-LoanDate of LoanAmountTermMonthly payment1.14/4/2010£3,30036 months£151.192.22... (3 pages)View decision -
Decision Reference DRN-2527880
14 Apr 2021 Oplo HL Ltd Not upheldMortgagesDRN-2527880 The complaint Mr and Mrs I complain that OPLO HL Ltd trading as 1st Stop Secured Loans sold them a product with too high an interest rate and they didn’t understand the implications of that. The lender didn’t properly consider their expenditure including childcare costs. What ... (2 pages)View decision -
Decision Reference DRN-3098354
9 Feb 2022 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-3098354 The complaint Mr M complains that Capital One (Europe) plc provided him with credit irresponsibly. What happened Mr M’s credit card account was opened in February 2015 with a credit limit of £200. In May 2017 the credit limit was increased to £450. Mr M complained to Capital On... (4 pages)View decision
