We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4725 results
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Decision Reference DRN7422481
24 Aug 2018 Casheuronet UK LLC UpheldBanking and creditMr L says CashEuroNet UK LLC (trading as Quick Quid) was irresponsible to offer him loans he couldn’t afford. Mr L is represented by a claims management company. He asks that Quick Quid pays compensation and removes the loans from his credit file.backgroundMr L took ... (2 pages)View decision -
Decision Reference DRN-5411949
23 Apr 2025 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-5411949 The complaint Mr M complains that Sainsbury’s Bank Plc irresponsibly lent to him. What happened Mr M was approved for a Sainsbury’s credit card with an £11,000 credit limit in January 2021. Mr M says this was irresponsibly lent to him. Mr M made a complaint to Sainsbury’s. S... (2 pages)View decision -
Decision Reference DRN7624851
14 Nov 2017 WDFC UK Limited UpheldBanking and creditMr C complains that WDFC UK Limited (trading as Wonga) acted irresponsibly when it lent him money he couldn’t afford to pay back. He wants Wonga to compensate him for the stress this caused him.backgroundMr C took out 24 loans with Wonga between 2014 and 2016. Some ... (2 pages)View decision -
Decision Reference DRN-1975148
17 Feb 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-1975148 The complaint Mr M complains that NewDay Ltd trading as Marbles Card irresponsibly allowed him to open a credit card account that was unaffordable. What happened Mr M says he opened the Marbles account in 2015 and at that time was in significant debt. He says that ought to have... (2 pages)View decision -
Decision Reference DRN6325735
16 Aug 2017 Cash On Go Limited UpheldBanking and creditMiss M complains that Cash on Go Limited (trading as Peachy.co.uk) gave her unaffordable instalment loans. She wants a refund of the interest she paid, with interest. backgroundMiss M had 10 loans from Peachy between March 2015 and August 2016. She said the loans were... (2 pages)View decision -
Decision Reference DRN6399366
4 Jun 2019 Casheuronet UK LLC UpheldBanking and creditMr H complains that CashEuroNet UK LLC, trading as QuickQuid, lent to him in an irresponsible manner.backgroundMr H took out five loans with QuickQuid between July 2016 and November 2017. The last loan remains outstanding. A summary of the loans is as follows:date£ ... (3 pages)View decision -
Decision Reference DRN8051699
2 Oct 2019 Global Kapital Group Ltd UpheldBanking and creditMr G complains that Global Kapital Group Ltd (trading as myKredit) lent to him in an irresponsible manner.backgroundMr G was given five loans by myKredit between June 2017 and May 2018. Some of the loans were scheduled to be repaid in monthly instalments. Mr G appears to have faced some pr... (4 pages)View decision -
Decision Reference DRN-2575688
9 Mar 2021 Loans 2 Go Limited UpheldConsumer CreditDRN-2575688 Complaint Mr W has complained that Loans 2 Go Limited (“L2G”) provided him with unaffordable loans. He says the proper affordability checks weren’t considered and if they had been they would have shown the loans were unaffordable as a result of his gambling addiction. Backgrou... (4 pages)View decision -
Decision Reference DRN2796666
1 Jun 2018 Provident Personal Credit Limited UpheldBanking and creditMr G complains that Provident Personal Credit Limited (trading as Satsuma Loans) gave him loans that he couldn’t afford.backgroundMr G took out a total of five loans with Satsuma between September 2015 and February 2017.LoanDate of loanDate repaidAmount lentWeekly payment... (4 pages)View decision -
Decision Reference DRN0040878
4 Jul 2019 Casheuronet UK LLC UpheldBanking and creditMiss S has complained about short-term loans granted to her by CashEuroNet UK LLC trading as Quick Quid (“Quick Quid” or “the lender”). Miss S says the loans were not affordable for her and were irresponsibly lent. backgroundI set out the circumstances leading to this complaint and my init... (9 pages)View decision
