We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4619 results
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Decision Reference DRN-5029893
13 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5029893 The complaint Miss E complains that Barclays Bank UK PLC did not refund a series of payments she says she does not recognise. What happened Miss E says she downloaded an app to her phone in order to gamble, but later realised it was a scam app that had hacked her phone. As a... (4 pages)View decision -
Decision Reference DRN8051586
24 Jan 2019 Casheuronet UK LLC UpheldBanking and creditMs A says CashEuroNet UK LLC, trading as QuickQuid, lent to her irresponsibly.backgroundI sent both parties my provisional decision on this complaint on 9 January 2019. A copy of it is attached and it forms part of this final decision. The full background to the... (7 pages)View decision -
Decision Reference DRN3309845
16 Feb 2016 Barclays Bank Plc Not upheldBanking and creditMr P complains that Barclays Bank PLC lent to him irresponsibly.backgroundMr P took out a loan with Barclays in July 2014. A few months later, he wanted to increase his overdraft by £1,000. But Barclays wasn’t willing to do this. Instead, it offered him a loan which re... (3 pages)View decision -
Decision Reference DRN-1079340
14 May 2020 PDL Finance Limited UpheldConsumer CreditDRN-1079340 The complaintMiss D complains that PDL Finance Limited (trading as Mr Lender) irresponsibly lent to her.BackgroundMiss D was given five loans by Mr Lender between February 2015 and May 2016. A summary of her borrowing is as follows: LoanDate TakenDate Repaid InstalmentsAmountMa... (3 pages)View decision -
Decision Reference DRN3590889
26 Jul 2017 CURO TRANSATLANTIC LIMITED UpheldBanking and creditMr A complains that CURO TRANSATLANTIC LIMITED (trading as Wage Day Advance) gave him loans that he couldn’t afford to repay. He asks that it refunds interest and charges and removes information about the loans from his credit file.backgroundMr A took out 15 loans between ... (3 pages)View decision -
Decision Reference DRN0843343
30 Dec 2016 WDFC UK Limited UpheldBanking and creditMr M complains that WDFC UK Limited, trading as Wonga, gave him loans he couldn’t afford to repay. He asks that Wonga refunds interest and charges and pays compensation for the way it handled the situation when he couldn’t repay the loans.backgroundMr M took out 21 loa... (3 pages)View decision -
Decision Reference DRN-3550228
22 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3550228 The complaint Mr M complains that NewDay Ltd trading as Marbles Card irresponsibly provided him with a credit card for which he was unable to afford the repayments. What happened Mr M applied for a credit card with NewDay in December 2019. It accepted it and provided him with a... (3 pages)View decision -
Decision Reference DRN0088763
19 Nov 2019 IG Markets Limited Not upheldInvestment and pensionsMr J is complaining that IG Markets Limited (“IG”) closed a number of positions on his spread betting account at incorrect prices on 17 April 2018. Mr J has also complained that he had previously closed his account in November 2016 and it shouldn’t have been reactivated in January 2018. He... (2 pages)View decision -
Decision Reference DRN9005742
27 Oct 2017 Bamboo Limited Not upheldBanking and creditMiss P complains that Bamboo Limited mis-sold her a loan she could not afford.backgroundIn January 2017 Miss P applied to Bamboo for a loan of £10,000. It offered her £5,000 and she took it. This loan was guaranteed by a third party and was to be repaid over five y... (2 pages)View decision -
Decision Reference DRN-3447382
26 Apr 2022 Bank of Scotland Plc UpheldConsumer CreditDRN-3447382 The complaint Miss M complains that Bank of Scotland plc trading as Halifax gave her a loan that she couldn’t afford, without carrying out proper checks. What happened In April 2018, Miss M took out a loan with Halifax for £6,000 over four years with an interest rate of 28.7% A... (3 pages)View decision
