We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5123 results
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Decision Reference DRN2202720
18 Feb 2021 Carcashpoint Limited UpheldBanking and creditComplaint Mr H complains that CarCashPoint Limited (trading as “CarCashPoint”) unfairly provided him with two logbook loans. He says he was offered loans he couldn’t afford. Mr H has since complained that CarCashPoint exercised a lack of forbearance when he ran into difficulties making his... (2 pages)View decision -
Decision Reference DRN-3885848
18 Apr 2023 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3885848 The complaint Mr A complains that National Westminster Bank Plc added a marker at CIFAS, the national fraud database, when it closed his account. What happened NatWest said that it received a report that credits of £1,680 paid into Mr A’s account on 23 January 2017 were fraudul... (3 pages)View decision -
Decision Reference DRN-3314458
14 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3314458 The complaint Mr and Mrs S complain that HSBC UK Bank Plc (“HSBC”) has refused to refund payments they made using their HSBC Visa debit card. They made these payments to Optionstarsglobal, which turned out to be a fraudulent binary options company. What happened The circumstan... (5 pages)View decision -
Decision Reference DRN-3136931
17 Feb 2022 Progressive Money Limited Not upheldConsumer CreditDRN-3136931 The complaint Mr M says Progressive Money Limited irresponsibly lent to him when it provided an unaffordable loan. What happened Progressive provided the following loan to Mr M: Date loan taken Loan amount Scheduled term Monthly repayment Total amount repayable Loan status 8.11... (3 pages)View decision -
Decision Reference DRN-2936483
27 Oct 2021 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-2936483 The complaint Mr H complains that Vanquis Bank Limited (“Vanquis”) lent to him irresponsibly and didn’t carry out sufficient checks when they increased his credit limit on his credit card account. What happened Mr H was accepted for a credit card by Vanquis in August 2013 with ... (3 pages)View decision -
Decision Reference DRN-3301318
25 Mar 2022 Madison CF UK Limited Not upheldConsumer CreditDRN-3301318 The complaint Mrs M complains about the interest Madison CF UK Limited (trading as 118 118 Money) charged her when she settled her loan early. She also says it acted irresponsibly by granting her a loan that was unaffordable for her. What happened In late 2021, Mrs M took out a... (4 pages)View decision -
Decision Reference DRN-3109121
5 Dec 2021 TFS Loans Limited UpheldConsumer CreditDRN-3109121 The complaint Mr W has complained that TFS Loans Limited (“TFS Loans”) provided him with an unaffordable loan. What happened TFS Loans provided Mr W with a loan of £5000 in April 2018. This loan had a 60-months term with a monthly repayment amount of £174.50. This all meant th... (3 pages)View decision -
Decision Reference DRN-2919285
25 Jan 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-2919285 The complaint Mr U complains that Monzo Bank Ltd did not help him recover money he’d deposited into an online trading account which he says turned out to be a scam. What happened In June 2019 Mr U saw an online advertisement for a firm, which said it provided a trading platform... (3 pages)View decision -
Decision Reference DRN2072082
7 Mar 2018 Emergency Cash Limited UpheldBanking and creditMr S complains that Emergency Cash Limited (trading as wizzcash.com) (the business) was irresponsible in its lending to him. backgroundMr S took out eight loans with the business between August 2015 and March 2017. He says that new loans were provided as soon as pre... (3 pages)View decision -
Decision Reference DRN-2730686
29 Apr 2021 Everyday Lending Limited UpheldConsumer CreditDRN-2730686 The complaint Mr K complains Everyday Lending Limited trading as Everyday Loans irresponsibly lent to him on multiple occasions. What happened Mr K was approved for five loans by Everyday Loans between 2010 and 2015. Everyday Loans has agreed to settle two of the five loans. Th... (4 pages)View decision
