We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4727 results
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Decision Reference DRN2972228
27 Sep 2019 Barclays Bank UK PLC Not upheldBanking and creditMr B has complained that Barclays Bank UK Plc increased his credit card limit twice in 2014 without properly checking to make sure this was affordable. backgroundThe original limit for Mr B’s credit card account was £400. This increased to £800 in April 2013. Mr B tended to pay more than t... (4 pages)View decision -
Decision Reference DRN3284303
28 Sep 2017 SRC Transatlantic Limited UpheldBanking and creditMr K complains about loans taken with SRC Transatlantic Limited (trading as Speedy Cash) which he says shouldn’t have been given to him because the loans weren’t affordable. backgroundA summary of Mr K’s borrowing is as follows; loan numberloan amountreceived date act... (4 pages)View decision -
Decision Reference DRN-4873763
26 Jun 2024 Madison CF UK Limited Not upheldConsumer CreditDRN-4873763 The complaint Mr H is complaining that Madison CF UK Limited trading as 118 118 Money (118) lent to him irresponsibly by providing him with two personal loans. Mr H’s complaint has been brought to us by a representative but for ease I’ve written as if we’ve dealt directly with ... (4 pages)View decision -
Decision Reference DRN-3197956
4 Jan 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3197956 The complaint Mr L complains that NewDay Ltd was irresponsible in its lending to him. He wants the interest and charges on his credit cards refunded and the accounts removed from his credit file. What happened NewDay provided Mr L with two credit cards. He says that at the time... (4 pages)View decision -
Decision Reference DRN-3550636
17 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3550636 The complaint Mr L complains about a loan provided to him by Loans 2 Go Limited, (“L2G”), which he says was unaffordable. He also complained that he felt he was being overcharged interest. What happened L2G entered into an agreement for a loan for Mr L in March 2019. The loan w... (7 pages)View decision -
Decision Reference DRN8537628
12 Dec 2018 Casheuronet UK LLC UpheldBanking and creditMr S complains CashEuroNet UK LLC (trading as QuickQuid) lent to him irresponsibly.backgroundMr S took eight loans with QuickQuid between October 2016 and December 2017. I’ve set out some of the information we’ve received about these loans in the table below:Loan DateDa... (4 pages)View decision -
Decision Reference DRN-1536257
6 Feb 2020 Starling Bank Limited Not upheldBanking and PaymentsDRN-1536257 The complaintMiss D complains about Starling Bank Limited and their failure to progress her chargeback after she was unable to withdraw funds from a third-party website (“M”) account. What happenedMiss D made a number of deposits into her account with M using her Starling debit... (2 pages)View decision -
Decision Reference DRN-3336913
21 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3336913 The complaint Mr R complains HSBC UK Bank Plc won’t reimburse money he lost when he fell victim to a scam. What happened Mr R was interested in investing on the stock exchange and came across Plusoption alongside some other investment companies. He thought it was a safe form of... (4 pages)View decision -
Decision Reference DRN-1845505
21 Jan 2021 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-1845505 The complaint Miss E complains that Vanquis Bank Limited was irresponsible in offering her a loan of £2000. She’d now like the details of this loan removed from her credit file and all interest added to the loan to be refunded. In addition, Miss E is unhappy about a late paymen... (4 pages)View decision -
Decision Reference DRN-5274021
13 Feb 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5274021 The complaint This complaint is brought on behalf of the estate of Mr B. Mrs B is acting as the deceased’s representative for the purposes of this complaint. She complains that National Westminster Bank Plc (‘NatWest’) irresponsibly granted Mr B credit card accounts that he ... (4 pages)View decision
