We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4717 results
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Decision Reference DRN3590889
26 Jul 2017 CURO TRANSATLANTIC LIMITED UpheldBanking and creditMr A complains that CURO TRANSATLANTIC LIMITED (trading as Wage Day Advance) gave him loans that he couldn’t afford to repay. He asks that it refunds interest and charges and removes information about the loans from his credit file.backgroundMr A took out 15 loans between ... (3 pages)View decision -
Decision Reference DRN5937921
15 May 2017 WDFC UK Limited UpheldBanking and creditMr A complains that WDFC UK Limited (trading as wonga.com) gave him payday loans without carrying out adequate affordability checks. He wants a refund of the interest and charges he paid. backgroundMr A had 21 loans from Wonga between November 2013 and April 2016. H... (3 pages)View decision -
Decision Reference DRN6941386
9 Jan 2017 Active Securities Limited Not upheldBanking and creditMr S says Active Securities Limited (trading as 247 Moneybox) gave him loans he couldn’t afford to repay. He asks for compensation. background Mr S says he had multiple loans with several payday lenders. He says the debts resulted in financial difficulties. The adjudic... (3 pages)View decision -
Decision Reference DRN-2804068
10 May 2021 Loans 2 Go Limited UpheldConsumer CreditDRN-2804068 The complaint Mr Y complains that four personal loans provided to him by Loans 2 Go Limited, trading as Loans 2 Go, (“L2G”), were unaffordable What happened Mr Y was given four loans by L2G from May 2019 to August 2019. The loans have been repaid. A summary of Mr Y’s borrowing... (7 pages)View decision -
Decision Reference DRN3309831
6 Dec 2018 Amigo Loans Ltd Not upheldBanking and creditMr P complains that Amigo Loans Ltd lent irresponsibly by agreeing four loans in under a year. Mr P also complains that when he asked for help in May 2017 Amigo didn’t offer any assistance. backgroundMr P borrowed £2,500 from Amigo in May 2016. He went on to incr... (3 pages)View decision -
Decision Reference DRN0542717
19 Sep 2017 My Finance Club Limited UpheldBanking and creditMr W complains that My Finance Club Limited (trading as Monkey Dosh) gave him loans that he couldn’t afford. backgroundMr W took five loans from Monkey Dosh between July and October 2012. The amounts he borrowed varied from £200 to £500. Mr W repaid the first four loa... (3 pages)View decision -
Decision Reference DRN2403477
15 Jan 2020 Provident Personal Credit Limited Not upheldBanking and creditMr D complains that Provident Personal Credit Limited (trading as Satsuma) lent to him in an irresponsible manner.backgroundMr D took two loans from Satsuma in October 2015 and September 2018. Mr D complained to this service about loan 1 on an earlier occasion and it was not upheld by an a... (3 pages)View decision -
Decision Reference DRN-3284264
2 Feb 2022 TFS Loans Limited UpheldConsumer CreditDRN-3284264 The complaint Ms H has complained that TFS Loans Limited (“TFS Loans”) provided her with an unaffordable loan. What happened TFS Loans provided Ms H with a loan of £4000 in March 2015. This loan had a 36-month term with a monthly repayment amount of £193.61. This all meant the ... (3 pages)View decision -
Decision Reference DRN-4640526
17 Jun 2024 Paysafe Financial Services Limited Not upheldBanking and PaymentsDRN-4640526 The complaint Mrs K is unhappy with Paysafe Financial Services Limited (trading as Neteller) decision to close her account and retain funds her funds. What happened Mrs K opened an account with Neteller in 2023 and made deposits into it. Mrs K has said she used the account to s... (3 pages)View decision -
Decision Reference DRN-4736154
11 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4736154 The complaint Ms P complaints that Zopa Bank Limited (“Zopa”) gave her a loan she couldn’t afford to repay. What happened In January 2022 Zopa gave Ms P a loan for £15,000. The loan was to be repaid over 36 months at a monthly repayment of £514.63. The APR on the loan was 15.2%... (3 pages)View decision
