We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4648 results
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Decision Reference DRN-5039557
10 Oct 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5039557 The complaint Mr A has complained that OAKBROOK FINANCE LIMITED trading as Likely Loans (“Likely Loans”) irresponsibly lent to him. What happened Mr A was advanced one loan of £2,000 on 19 July 2021 following an application through a broker. Mr A was due to make 12 monthly ... (3 pages)View decision -
Decision Reference DRN-2116718
31 Mar 2021 Nine Regions Limited UpheldConsumer CreditDRN-2116718 The complaint In summary, Mr F has complained that Nine Regions Limited (NR) provided him with a loan when he wasn’t able to afford it. What happened In September 2009 NR gave Mr F a loan for £1,000 repayable over 18 months. It was a log book loan secured on his car. The total ... (3 pages)View decision -
Decision Reference DRN-2761970
15 Jun 2021 TFS Loans Limited UpheldConsumer CreditDRN-2761970 The complaint Miss S says TFS Loans Limited lent to her irresponsibly. What happened Miss S took out a guarantor loan from TFS in April 2016. It was for £7,500 over 60 months. The monthly repayment was £279.25 and the total repayable was £16,755. Miss S says she is finding it v... (3 pages)View decision -
Decision Reference DRN-4779394
3 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4779394 The complaint Mr T is complaining about Lloyds Bank PLC because he says it lent irresponsibly in granting him an overdraft he couldn’t afford. What happened Mr T had a current account with Lloyds. In 2019, it accepted his application for an overdraft facility with a limit of £5... (4 pages)View decision -
Decision Reference DRN2522861
26 Oct 2017 Avantcredit Of Uk, Llc Not upheldBanking and creditMrs S complained about Avantcredit of UK LLC’s handling of her loan once she came into financial difficulties.backgroundMrs S took out a loan with Avantcredit in January 2016 for £6,000 to be repaid over four years. Mrs S paid about £253 a month.At the start of 2017 ... (3 pages)View decision -
Decision Reference DRN-4843494
25 Jun 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4843494 Complaint Miss B complains that Close Brothers Ltd (“Close Brothers”) unfairly entered into a conditional sale agreement with her. She’s said that no checks were done for the finance and she was provided with the funds at a time when she had a bad credit score. Background In Ap... (3 pages)View decision -
Decision Reference DRN-2849592
29 Jun 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2849592 The complaint Mr S says Provident Personal Credit Limited, trading as Satsuma Loans, irresponsibly lent to him. He says he told Satsuma he was in serious financial difficulty due to gambling before it lent to him. He thinks it shouldn’t have approved the lending because of this... (3 pages)View decision -
Decision Reference DRN-4833249
6 Jun 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4833249 The complaint Mr P has complained through a representative that Chetwood Financial Limited trading as Live Lend (“LiveLend”) didn’t conduct sufficient affordability checks before it lent to him. What happened LiveLend advanced one loan of £1,000 on 15 November 2019 to be repaid... (3 pages)View decision -
Decision Reference DRN7381992
5 Jan 2018 Ausgroup Limited Not upheldBanking and creditMrs H has complained that Ausgroup Limited trading as Cash Converters (“Cash Converters or Ausgroup”) provided several loans that were unaffordable for her.backgroundI issued a provisional decision, in November 2017 explaining why I was intending to partially uphold Mrs H... (7 pages)View decision -
Decision Reference DRN-3664619
24 Nov 2022 Gain Credit LLC UpheldConsumer CreditDRN-3664619 The complaint Mr V says Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay. Mr V went on to say that Drafty didn’t carry out appropriate affordability checks and therefore failed to identify he was stuck in a cycle of borrowing. What happ... (7 pages)View decision
