We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4703 results
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Decision Reference DRN-3751305
21 Nov 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3751305 The complaint Mr N has complained Barclays Bank UK PLC won’t refund him transactions he didn’t make in October 2021. Barclays subsequently closed Mr N’s account. What happened Mr N had Covid in October 2021. He later noticed £1,300 worth of transactions to a gambling company he... (2 pages)View decision -
Decision Reference DRN8285950
12 Mar 2014 Capital One (Europe) plc UpheldBanking and creditMr C complains that Capital One (Europe) plc wants him to repay a credit card debt that he ran up after asking it to close his account.backgroundIn 2011/12 Mr C suffered a period of financial difficulty resulting, at least in part, from a gambling addiction. In August 2012 Mr C’s fathe... (2 pages)View decision -
Decision Reference DRN0574495
18 Sep 2019 Barclays Bank UK PLC Not upheldBanking and creditMr F complains that Barclays Bank UK PLC debited his account with a series of card payments totalling £2,800 which he says he didn’t make or otherwise authorise. £2,050 was refunded through the chargeback process, so the amount in dispute is now £750. backgroundBetween 29-30 September 2018... (2 pages)View decision -
Decision Reference DRN7157214
20 Nov 2018 Tesco Personal Finance PLC Not upheldBanking and creditMr C complains that Tesco Personal Finance PLC has given him misleading information about gambling transactions fees.backgroundTesco put a Notice of Variation in Mr C’s April 2016 credit card statement which said that it was going to treat gambling transactions as cash... (2 pages)View decision -
Decision Reference DRN-3628724
12 Sep 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3628724 The complaint Mr V complains that Barclays Bank UK PLC irresponsibly gave him a personal loan. What happened Mr V applied for a personal loan with Barclays in June 2019. The loan was for £9,600 over a 60 month term, with monthly repayments of around £260. The interest rate was ... (3 pages)View decision -
Decision Reference DRN1768412
9 May 2017 Barclays Bank Plc Not upheldBanking and creditMrs S complains on behalf of her son Mr S that Barclays Bank PLC shouldn’t have let Mr S spend £9,064.31 from his account on gambling. She wants the money refunded.backgroundMrs S says she and her son had a meeting with Barclays in February 2016. She says this me... (3 pages)View decision -
Decision Reference DRN-3687023
20 Dec 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3687023 The complaint Ms D complains Santander UK Plc (Santander) won’t refund transactions that she thought would be blocked. She asks that the transactions be refunded. What happened In October 2021, Ms D carried out a number of gambling transactions at a third-party establishment I ... (4 pages)View decision -
Decision Reference DRN-2940210
13 Feb 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-2940210 The complaint Ms T complains that Lloyds Bank Plc (“Lloyds”) acted irresponsibly when they provided her with a debit card which enabled her to use it to carry out online gambling transactions. What happened Ms T says that around six years ago her sister contacted Lloyds on her ... (4 pages)View decision -
Decision Reference DRN8650749
18 Feb 2020 Barclays Bank UK PLC Not upheldBanking and creditMr R, who has a representative, complains that Barclays Bank UK Plc (Barclays) acted irresponsibly by increasing his credit card limit, and allowing him to use this for gambling.backgroundMr R has a Barclaycard credit card, which he got in 2011, with a credit limit of £2,000. This limit in... (3 pages)View decision -
Decision Reference DRN-3778920
6 Jul 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3778920 The complaint Mr M complains that Barclays Bank UK PLC has not refunded him for payments he says he did not authorise. What happened Mr M holds a current account with Barclays. Between 26 March 2020 and 19 June 2020 a series of payments were made from Mr M’s account to various ... (2 pages)View decision
