We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN4269912
21 Sep 2018 Express Finance (Bromley) Limited UpheldBanking and creditMr W is unhappy that Express Finance (Bromley) Limited trading as Payday Express gave him loans that were unaffordable.backgroundDuring 2013 Mr W borrowed seven loans from Payday Express as follows: Loan No DateAmountRepaid 1 08.05.13£46024.05.13 2 24.05.13£44025.06.13 3 26.... (4 pages)View decision -
Decision Reference DRN-2342604
17 Nov 2020 Loans 2 Go Limited UpheldConsumer CreditDRN-2342604 The complaint Mr P has complained that Loans 2 Go Limited lent to him irresponsibly. What happened I issued a provisional decision about this complaint in October 2020 that I summarise below. Mr P was given two logbook loans by Loans2Go in November 2011 and December 2012. Loan ... (3 pages)View decision -
Decision Reference DRN-2442000
15 Aug 2021 TFS Loans Limited UpheldConsumer CreditDRN-2442000 The complaint Mr H has complained that TFS Loans Limited (“TFS Loans”) provided him with an unaffordable loan. What happened TFS Loans provided Mr H with a loan of £7,500 in March 2018. This loan had a 48-months term with a monthly repayment amount of £288.13. This all meant th... (3 pages)View decision -
Decision Reference DRN5602519
21 Feb 2018 Gain Credit LLC Not upheldBanking and creditMr D complains that Lending Stream LLC lent him money he couldn’t afford to repay.backgroundMr D took out 8 instalment loans with Lending Stream between April 2013 and January 2017.No.Borrowing DateRepayment dateLoan AmountNumber of Instalments Maximum combined monthly in... (4 pages)View decision -
Decision Reference DRN-4633523
20 Feb 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4633523 The complaint Miss M is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. What happened In July 2019, Miss M took out a conditional sale agreement with Moneybarn to finance the purchase of a c... (4 pages)View decision -
Decision Reference DRN-2497316
11 Jan 2022 UK Credit Limited Not upheldConsumer CreditDRN-2497316 The complaint Mr S complains UK Credit Limited didn’t complete reasonable and proportionate checks when approving him for two guarantor loans. What happened Mr S was approved for two guarantor loans with UK Credit: Date of loan Capital Amount Term Monthly repayments (approx.) T... (5 pages)View decision -
Decision Reference DRN-4303437
11 Sep 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4303437 The complaint Mr R has complained that Nationwide Building Society (“Nationwide”) acted irresponsibly by agreeing an overdraft and two loans for him over a short period of time. What happened Mr R applied and was approved for an overdraft of £2,500 on 22 May 2022. In the month ... (3 pages)View decision -
Decision Reference DRN-3450369
2 Dec 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3450369 The complaint Mr M complains that American Express Services Europe Limited (AESEL) lent to him irresponsibly. What happened In July 2019, Mr M applied for and received, a credit card from AESEL. It initially had a credit limit of £3,000. According to his credit file, this limit... (3 pages)View decision -
Decision Reference DRN-4284869
7 Aug 2023 Nationwide Building Society Not upheldConsumer CreditDRN-4284869 The complaint Mr F complains that Nationwide Building Society was irresponsible in its lending to him. What happened Mr F was provided with a £10,000 loan by Nationwide in August 2020. The loan term was 84 months, and he was required to make monthly repayments of around £143. T... (3 pages)View decision -
Decision Reference DRN5074836
4 May 2017 Instant Cash Loans Limited UpheldBanking and creditMiss C has complained that Instant Cash Loans Limited (trading as Payday UK) shouldn’t have given her three loans, as she couldn’t afford to repay them. backgroundLoan one was taken out in November 2015 for £110. This was a payday loan and the principal plus interest ... (3 pages)View decision
