We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4764 results
-
Decision Reference DRN3943771
31 May 2013 Nationwide Building Society Not upheldBanking and creditMr and Mrs B say Nationwide Building Society is wrong to hold them responsible for a number of transactions made using Mr B’s card with a gambling website. backgroundThe money to fund the disputed transactions had first been transferred from Mr B’s savings account using his confidential... (2 pages)View decision -
Decision Reference DRN3456934
12 Sep 2016 Casheuronet UK LLC Not upheldBanking and creditMiss S complains that Casheuronet UK LLC – trading as Quick Quid - lent money to her over a number of years without properly checking if she could afford to repay it. She wants Quick Quid to refund the interest and any other charges she’s paid on those loans.backg... (2 pages)View decision -
Decision Reference DRN-4328254
6 Dec 2023 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4328254 The complaint Mr V is unhappy because although Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance upheld his unaffordability complaint, the interest applied under his agreement hasn’t been removed and he isn’t sure of his outstanding balance. What happened Mr V too... (2 pages)View decision -
Decision Reference DRN9328321
13 Feb 2019 Santander UK Plc UpheldBanking and creditMr H complains that Santander UK plc has unfairly applied charges to his account since 2015. He also complains about how it dealt with an appointment he had with it.background Mr H says the charges amount to about £990 and have caused him financial difficulties. He... (2 pages)View decision -
Decision Reference DRN1201369
15 Nov 2019 National Westminster Bank Plc Not upheldBanking and creditMr B and Mr R, on behalf of their company (“Company W”) complain that National Westminster Bank Plc (NatWest) treated them unfairly by closing Company W’s business account. backgroundOn 11 March 2019, NatWest wrote to the directors of Company W. It said:“We have recently undertaken a revie... (2 pages)View decision -
Decision Reference DRN6859447
7 Feb 2019 HSBC UK Bank Plc Not upheldBanking and creditMr S complains that HSBC UK Bank Plc allowed him to withdraw money from his account without identification or his debit card.Mr S is represented by his father in bringing this complaint. But for clarity – I’ll refer to all submissions as being made by him directly.bac... (3 pages)View decision -
Decision Reference DRN0658835
6 Dec 2017 Cashbridge Corporation Ltd UpheldBanking and creditMr E complains about instalment loans he’s taken out with Cashbridge Corporation Ltd (trading as Credio) which he says were unaffordable, so the loans shouldn’t have been given to him. backgroundThe background to this complaint was set out in my provisional decision da... (4 pages)View decision -
Decision Reference DRN6283715
6 Sep 2013 Barclays Bank Plc Not upheldBanking and creditMr A complains that Barclays Bank Plc has not refunded transactions that he says he did not make or authorise.backgroundMr A told Barclays that his debit card had been stolen and that several withdrawals and retail payments had been made without his knowledge or permission. He said he ... (2 pages)View decision -
Decision Reference DRN-3362553
10 Mar 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3362553 The complaint Mr S complains that TSB Bank plc has refused to refund transactions he thought he was making to a binary options company called Golden Markets, which he says turned out to be fraudulent. What happened The circumstances of this complaint are well known to both part... (6 pages)View decision -
Decision Reference DRN7405721
31 Oct 2017 Lending Stream Llc Not upheldBanking and creditMr H complains that it was irresponsible for Lending Stream LLC to have lent to him.backgroundLending Stream made a £300 loan to Mr H in July 2015. It was repayable in monthly instalments but Mr H repaid the loan early - in November 2015. He complained to Lending S... (2 pages)View decision
