We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4703 results
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Decision Reference DRN5485761
10 Apr 2014 National Westminster Bank Plc Not upheldBanking and creditMr N complains that National Westminster Bank Plc irresponsibly lent him money when he had a gambling problem. backgroundFrom April 2006 onwards, Mr N applied to NatWest for overdraft facilities many times and the bank often provided them. On several occasions he cleared the overdraft d... (2 pages)View decision -
Decision Reference DRN5321227
13 Nov 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss G complains that Barclays Bank UK Plc (trading as Barclaycard) charged excessive interest and charges to her account in relation to gambling transactions. She says Barclaycard hasn’t acted fairly and should’ve identified from her spending that she had a problem. backgroundMiss G has a... (3 pages)View decision -
Decision Reference DRN0588586
1 Oct 2019 Santander UK Plc Not upheldBanking and creditMr R complains that Santander UK plc irresponsibly allowed him to increase his overdraft limit when it should have been clear it was unaffordable.backgroundMr R says he was given a £4,000 overdraft by Santander in 2017 that was both irresponsible and unaffordable. He says he used the overd... (2 pages)View decision -
Decision Reference DRN1860966
16 Feb 2017 Clydesdale Bank Plc Not upheldBanking and creditMr C complains that Clydesdale Bank Plc didn’t stop him using his credit card for gambling.backgroundMr C has had a credit card with the bank since 1987 and recently he has made use of it to spend significant sums gambling. In July 2016 he contacted the bank to compl... (2 pages)View decision -
Decision Reference DRN-4993377
4 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4993377 The complaint Mr M has complained Nationwide Building Society won’t refund disputed gambling transactions between April and May 2024. What happened Mr M holds both current and savings accounts with Nationwide. In May he complained to Nationwide that there were numerous gambl... (3 pages)View decision -
Decision Reference DRN9609555
2 Jul 2018 Casheuronet UK LLC UpheldBanking and creditMr K complains that CashEuroNet UK LLC (trading as Quick Quid) lent to him irresponsibly. Mr K is represented by a claims management company. His representative asks that interest and charges are refunded, with 8% interest, and any remaining balance is written off. It a... (4 pages)View decision -
Decision Reference DRN-3319245
12 Apr 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3319245 The complaint Mr M complains about Barclays Bank UK PLC trading as Barclaycard and their failure to prevent him from using his credit card for gambling transactions. What happened Mr M held a credit card with Barclays, which from June 2015 had a credit limit of £4,300 with a ca... (5 pages)View decision -
Decision Reference DRN-4213776
29 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4213776 The complaint Mr R complains about Revolut Ltd. He says that Revolut should have stopped payments he made to a gambling website based in Sierra Leone and that Revolut should have used the chargeback facility to retrieve the funds after he was offered a refund as he wasn’t able ... (3 pages)View decision -
Decision Reference DRN0591813
29 Aug 2019 HSBC UK Bank Plc Not upheldBanking and creditComplaintMr A complains that HSBC UK Bank Plc debited his account with a series of card payments totalling £3,500 which he says he didn’t make or otherwise authorise.What happenedOn 4 February 2018, an account was set up on a gambling website in Mr A’s name, using his correct date of birth... (3 pages)View decision -
Decision Reference DRN-5119424
1 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5119424 The complaint Mr H complains Barclays Bank UK PLC trading as Barclaycard (Barclaycard) irresponsibly increased his credit limit because he was using the card to gamble. What happened Mr H opened an account with Barclaycard on 23 March 2015 with a £7,800 credit limit. He is ... (5 pages)View decision
