We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5478 results
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Decision Reference DRN3171350
24 Jul 2017 Nationwide Building Society Not upheldBanking and creditMr N complains that Nationwide Building Society will not refund some disputed transactions.backgroundMr N complained to Nationwide about some payments made to an online gambling website - S. There were a number of payments made, totalling £20400, which Mr N says he ... (1 page)View decision -
Decision Reference DRN-4378936
5 Oct 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4378936 The complaint Miss O complains that Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly increased her credit limit on a credit card she held with it. What happened Tesco provided Miss O with a credit card in September 2019 for £1,300. In April 2020, the credit limi... (5 pages)View decision -
Decision Reference DRN-2953686
12 Aug 2021 Oakbrook Finance Limited UpheldConsumer CreditDRN-2953686 The complaint Mr P says Oakbrook Finance Limited (trading as Likely Loans) lent to him irresponsibly. What happened Mr P took out two loans from Likely Loans as summarised below. He says the lender failed to ask for enough information, so its checks were insufficient. Had it do... (3 pages)View decision -
Decision Reference DRN2961215
18 Jan 2018 Elevate Credit International Limited UpheldBanking and creditMr P complains that Elevate Credit International Limited (trading as Sunny) gave him loans that he couldn’t afford.backgroundMr P took out a total of seven loans with Sunny in 2016.LoanDateAmount Monthly repaymentDate repaid in full122.03.16£2,500£346.1215.04.16224.06.16£2,50... (3 pages)View decision -
Decision Reference DRN6962319
19 Dec 2019 Provident Personal Credit Limited UpheldBanking and creditMr R says Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to him.backgroundThis complaint is about three instalment loans Satsuma provided to Mr R between March 2017 and August 2017. Mr R’s borrowing history is as follows: Loan Date TakenDate Repaid InstalmentsAmo... (4 pages)View decision -
Decision Reference DRN-3169080
13 Apr 2022 Nationwide Building Society UpheldConsumer CreditDRN-3169080 The complaint Mr L is unhappy that Nationwide Building Society acted irresponsibly in giving him a personal loan as he couldn’t afford it. What happened In January 2020, Mr L took out a personal loan with Nationwide for £2,900. He agreed to repay £72.49 per month over five year... (3 pages)View decision -
Decision Reference DRN-4107771
2 Jun 2023 Loans 2 Go Limited Not upheldConsumer CreditDRN-4107771 The complaint Mr H complains that Loans 2 Go Limited lent to him irresponsibly. What happened In September 2021, Mr H applied for and received the following loan from Loans 2 Go: Date Amount Term Monthly repayment Interest rate (APR) Total repayable 29 Sept 2021 £800 18 months ... (3 pages)View decision -
Decision Reference DRN-3931206
23 Feb 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3931206 The complaint Mr C complains Loans 2 Go Limited (‘L2G’) irresponsibly lent to him. What happened L2G approved Mr C for a £1,000 in January 2021. The term of the loan was 18 months, with repayments of approximately £230 per month. The APR on the loan was over 1,000%. Mr C says t... (3 pages)View decision -
Decision Reference DRN8639188
23 Jan 2019 Uncle Buck Finance LLP Not upheldBanking and creditMr H complains that Uncle Buck Finance LLP lent him money he couldn’t afford to repay.backgroundMr H took out five loans with Uncle Buck as follows: Nodate applied for loanamountinstalmentsRepayment date19 June 2015£100 3 @ £47 28 August 201521 September 2015£300 3 @ ... (3 pages)View decision -
Decision Reference DRN0540629
24 Jan 2014 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank plc will not refund a number of card transactions which he says he neither made nor authorised. backgroundA number of disputed transactions were made on Mr C’s credit card account. They included point of sale payments (that is, at shops and petrol ... (2 pages)View decision