We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5125 results
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Decision Reference DRN0646711
23 Nov 2016 Casheuronet UK LLC Not upheldBanking and creditMr N has complained about short-term loans granted to him by CashEuroNet UK LLC trading as Quick Quid (“Quick Quid” or “the lender”). background The background to this complaint was set out in my provisional decision dated 18 October, a copy of which is attached and ... (6 pages)View decision -
Decision Reference DRN-2614698
21 Jul 2021 Everyday Lending Limited Not upheldConsumer CreditDRN-2614698 The complaint Mr F complains about a loan provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which he said was unaffordable. He is also unhappy about the amount of his outstanding loan balance. What happened ELL agreed a loan for Mr F for £4,100 wh... (5 pages)View decision -
Decision Reference DRN9771168
4 Jan 2019 Casheuronet UK LLC UpheldBanking and creditMiss W complains that CashEuroNet UK LLC (trading as QuickQuid) gave her loans that she couldn’t afford to repay.backgroundThe background to this complaint was set out in the provisional decision I issued in December 2018. An extract from this is attached and forms par... (6 pages)View decision -
Decision Reference DRN1998332
3 Apr 2019 Trusted Cash Limited UpheldBanking and creditMr V complains that Trusted Cash Limited, trading as Trusted Quid, (“TQ”), gave him threeloans that were unaffordable. The complaint has been brought to this service on Mr V’sbehalf by a firm of solicitors. But for ease I shall refer below to all actions being ta... (6 pages)View decision -
Decision Reference DRN-2410982
25 Mar 2021 Loans 2 Go Limited UpheldConsumer CreditDRN-2410982 The complaint Mr B complains about a personal loan provided to him by Loans 2 Go Limited, trading as Loans 2 Go, (“L2G”), which he says was unaffordable. What happened L2G agreed a loan for £250 for Mr B in July 2018. The loan was repayable by 18 monthly payments of £56.64. The... (6 pages)View decision -
Decision Reference DRN-3597734
3 Aug 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3597734 The complaint Miss K complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) didn’t carry out proportionate affordability checks before it granted her loans. Had it done so, MoneyBoat would’ve discovered that she couldn’t afford to repay them. Wh... (6 pages)View decision -
Decision Reference DRN0269838
12 Apr 2017 Barclays Bank Plc Not upheldBanking and creditMr G is unhappy Barclays Bank Plc increased his credit card limit. He said if it had checked his financial circumstance it would have seen that he couldn’t afford to take on further debt.backgroundMr G took out a credit card with Barclays around March 2013. He was gi... (2 pages)View decision -
Decision Reference DRN4716106
12 Aug 2015 National Westminster Bank Plc Not upheldBanking and creditMr K complains that National Westminster Bank plc will not refund unauthorised transactions made on his account. backgroundMr K says that someone used his stolen mobile phone and house keys to get information to enable them to access his bank account, using up his mo... (2 pages)View decision -
Decision Reference DRN-2794244
2 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-2794244 The complaint Mr S complains that Bamboo Limited (“Bamboo”) lent him a loan he couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Bamboo lent Mr S a loan of £5,000 in April 2018, this is not in dis... (2 pages)View decision -
Decision Reference DRN0747651
23 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr M complains that Lloyds Bank plc acted irresponsibly by allowing him to increase his overdraft. He also complains that Lloyds failed to refund interest and charges on his account after a debt management plan was put in place.backgroundIn late 2013 Mr M was able t... (2 pages)View decision
