We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4808 results
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Decision Reference DRN3679124
28 Sep 2016 WDFC UK Limited UpheldBanking and creditMr H complains that WFDC UK Limited trading as Wonga (“Wonga”) gave him unaffordable payday loans. He wants some of the interest and fees refunded, together with interest.backgroundMr H took out 20 payday loans with Wonga over a twenty-five month period between 2011... (2 pages)View decision -
Decision Reference DRN5871104
18 May 2016 Pixie Loans Limited UpheldBanking and creditMr G complains that Pixie Loans Limited lent to him irresponsibly. He would like any interest charged refunded and his credit file amended.background Mr G applied for a loan from Pixie Loans in September 2015 for £220 and another loan in October 2015 for £300. Thes... (2 pages)View decision -
Decision Reference DRN2086185
9 Oct 2017 CURO TRANSATLANTIC LIMITED UpheldBanking and creditMr P complains that Curo Transatlantic Limited trading as Wage Day Advance (WDA) gave him payday loans he couldn’t afford. He wants a refund of the interest and charges he paid, with interest.backgroundMr P had twelve loans from WDA between April 2009 and July 2013. ... (2 pages)View decision -
Decision Reference DRN-2569515
26 Feb 2021 Loans 2 Go Limited Not upheldConsumer CreditDRN-2569515 The complaint Mr M complains that Loans 2 Go Limited acted irresponsibly by granting him a loan that was unaffordable. He’s also unhappy about the amount of interest he’s been charged. What happened In October 2019, Mr M took out a loan with Loans 2 Go for £500. He later compla... (2 pages)View decision -
Decision Reference DRN-4087530
26 Apr 2023 Everyday Lending Limited Not upheldConsumer CreditDRN-4087530 Complaint Mr N has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and shouldn’t have been provided to him. Background Everyday Loans provided Mr N with a loan for £1,000.00 in July 2021. This loa... (2 pages)View decision -
Decision Reference DRN7283237
25 Aug 2015 Wage Day Advance Limited Not upheldBanking and creditMr I took out loans with Wage Day Advance Limited (‘Wage Day’). He’s complained to us because he doesn’t think Wage Day did enough to check he could afford to pay them back. backgroundMr I took out his first loan with Wage Day, in March 2013. He then took out fiv... (2 pages)View decision -
Decision Reference DRN-4055523
13 Apr 2023 Everyday Lending Limited Not upheldConsumer CreditDRN-4055523 Complaint Mr E has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and shouldn’t have been provided. Background Everyday Loans provided Mr E with a loan for £2,000.00 in June 2019. This loan was d... (2 pages)View decision -
Decision Reference DRN-3978037
10 Mar 2023 Madison CF UK Limited Not upheldConsumer CreditDRN-3978037 The complaint Mr J complains that Madison CF UK Limited trading as 118 118 Money irresponsibly lent to him. Mr J says the lending increased his debt and he couldn’t afford to repay it. What happened In April 2020, 118 118 Money lent Mr J a loan for £1,000. The interest on the l... (2 pages)View decision -
Decision Reference DRN-3618258
28 Jul 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3618258 The complaint Mrs H complains that the loan she had from Evergreen Finance London Limited (trading as Moneyboat) was unaffordable. What happened Mrs H borrowed £600 from Moneyboat on 12 August 2021. The loan was due to be repaid by six monthly instalments of £169.55 with the la... (3 pages)View decision -
Decision Reference DRN-3247062
7 Feb 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3247062 Complaint Mr D has complained that Marks & Spencer Financial Services Plc (trading as “M&S” Bank) unfairly continued applying charges to his overdraft when he was in financial difficulty. Background One of our adjudicators looked at this complaint and thought that M&... (2 pages)View decision
