We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5125 results
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Decision Reference DRN1215429
13 Feb 2019 Casheuronet UK LLC UpheldBanking and creditMr W has complained about short-term loans granted to him by CashEuroNet UK LLC trading as Quick Quid (“Quick Quid” or “the lender”). Mr W says Quick Quid was irresponsible to lend to him, that he couldn’t afford the loans and fell behind on his other outgoings in o... (4 pages)View decision -
Decision Reference DRN-2022694
27 Jul 2020 Western Circle Ltd UpheldConsumer CreditDRN-2022694 The complaintMr G says Western Circle Ltd trading at the time as ‘Cashfloat’ irresponsibly lent to him. What happenedIn June 2020 I issued my provisional decision. In it I explained why I was intending to uphold Mr G’s complaint about loans 6,7 and 8. An extract of my provision... (4 pages)View decision -
Decision Reference DRN-2725790
3 Apr 2021 Loans 2 Go Limited UpheldConsumer CreditDRN-2725790 The complaint Mr B complains about ‘log book’ loans provided to him by Loans 2 Go Limited, (“L2G”) which he says were unaffordable. What happened L2G provided Mr B with ‘log book’ loans. These loans were granted on the basis that Mr B provided L2G with a bill of sale for his c... (4 pages)View decision -
Decision Reference DRN-4623871
15 Feb 2024 PDL Finance Limited UpheldConsumer CreditDRN-4623871 The complaint Miss L complains PDL Finance Limited trading as Mr Lender (“Mr Lender”) gave her loans without carrying out affordability checks. What happened A summary of Miss L’s borrowing can be found below. loan number loan amount agreement date repayment date number monthly... (4 pages)View decision -
Decision Reference DRN6812012
20 Jun 2018 Casheuronet UK LLC Not upheldBanking and creditMr G says that CashEuroNet UK LLC, trading as Quick Quid, lent to him irresponsibly.backgroundI issued my provisional decision on this case on 5 June 2018. A copy of it is attached and forms part of this final decision. The full background to this complaint is set ou... (4 pages)View decision -
Decision Reference DRN-3408807
5 Apr 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3408807 The complaint Mr T complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk acted irresponsibly when lending to him. What happened MoneyBoat provided Mr T with loans as follows: Loan Date taken Date paid Monthly Instalments Loan amount Highest repayment 1 21/0... (4 pages)View decision -
Decision Reference DRN-3669632
26 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3669632 The complaint Mrs H complains that NewDay Ltd provided her with two credit cards and increased the limit on both without adequately checking that she could afford any repayments. What happened Mrs H applied for and was provided with two credit cards by NewDay. The cards and dat... (5 pages)View decision -
Decision Reference DRN-4107236
5 May 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-4107236 The complaint Mr S complains that Santander UK Plc failed to refund several transactions from his account that he didn’t authorise resulting in a debt that has impacted his credit rating. What happened Mr S had a gambling account with a merchant I’ll refer to as V and had made ... (4 pages)View decision -
Decision Reference DRN-3583669
7 Jul 2022 1plus1 Loans Limited Not upheldConsumer CreditDRN-3583669 The complaint Mr M complained that 1Plus1 Loans Limited irresponsibly lent to him when it provided a loan that was unaffordable. What happened Mr M was given a loan by 1Plus1 as follows: Date taken Number of monthly instalments Loan amount Monthly repayment* Total payable Novem... (5 pages)View decision -
Decision Reference DRN-4138215
23 May 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4138215 The complaint Mr K and Miss V, through their representative, complain that Everyday Lending Limited, trading as Everyday Loans, lent to them irresponsibly. e What happened One loan was approved for them in May 2018 for £3,100 with a 24 month term repayable at £303.98. The total... (4 pages)View decision
