We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5162 results
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Decision Reference DRN-3728521
23 Feb 2023 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3728521 The complaint Mr G has complained that National Westminster Bank Plc failed to clear a cheque in time that he paid into his current account. What happened Mr G went into a Nat West branch at around 11am on 13 June 2022 to pay a cheque in for £5,000 that he had withdrawn from hi... (2 pages)View decision -
Decision Reference DRN7686333
6 Dec 2019 Provident Personal Credit Limited Not upheldBanking and creditMrs R complains that Provident Personal Credit Limited (trading as Satsuma) lent to her irresponsibly.backgroundMrs R took out two loans with Satsuma in October 2016. The first loan was for £700. But Mrs R repaid the first loan in full after a couple of days, and replaced it a few days lat... (2 pages)View decision -
Decision Reference DRN-5048353
11 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5048353 The complaint Mr D complains that Barclays Bank UK PLC blocked his account without good reason or justification and that it then sought detailed and extensive information from him about the operation of the account. What happened On 6 April 2024 Mr D found out that he was un... (2 pages)View decision -
Decision Reference DRN-4087530
26 Apr 2023 Everyday Lending Limited Not upheldConsumer CreditDRN-4087530 Complaint Mr N has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and shouldn’t have been provided to him. Background Everyday Loans provided Mr N with a loan for £1,000.00 in July 2021. This loa... (2 pages)View decision -
Decision Reference DRN7283237
25 Aug 2015 Wage Day Advance Limited Not upheldBanking and creditMr I took out loans with Wage Day Advance Limited (‘Wage Day’). He’s complained to us because he doesn’t think Wage Day did enough to check he could afford to pay them back. backgroundMr I took out his first loan with Wage Day, in March 2013. He then took out fiv... (2 pages)View decision -
Decision Reference DRN2086185
9 Oct 2017 CURO TRANSATLANTIC LIMITED UpheldBanking and creditMr P complains that Curo Transatlantic Limited trading as Wage Day Advance (WDA) gave him payday loans he couldn’t afford. He wants a refund of the interest and charges he paid, with interest.backgroundMr P had twelve loans from WDA between April 2009 and July 2013. ... (2 pages)View decision -
Decision Reference DRN-4055523
13 Apr 2023 Everyday Lending Limited Not upheldConsumer CreditDRN-4055523 Complaint Mr E has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and shouldn’t have been provided. Background Everyday Loans provided Mr E with a loan for £2,000.00 in June 2019. This loan was d... (2 pages)View decision -
Decision Reference DRN-2569515
26 Feb 2021 Loans 2 Go Limited Not upheldConsumer CreditDRN-2569515 The complaint Mr M complains that Loans 2 Go Limited acted irresponsibly by granting him a loan that was unaffordable. He’s also unhappy about the amount of interest he’s been charged. What happened In October 2019, Mr M took out a loan with Loans 2 Go for £500. He later compla... (2 pages)View decision -
Decision Reference DRN-3978037
10 Mar 2023 Madison CF UK Limited Not upheldConsumer CreditDRN-3978037 The complaint Mr J complains that Madison CF UK Limited trading as 118 118 Money irresponsibly lent to him. Mr J says the lending increased his debt and he couldn’t afford to repay it. What happened In April 2020, 118 118 Money lent Mr J a loan for £1,000. The interest on the l... (2 pages)View decision -
Decision Reference DRN-3119559
4 Jan 2022 TFS Loans Limited UpheldConsumer CreditDRN-3119559 The complaint Mr R complained that TFS Loans Limited lent to him irresponsibly and provided him with loans that were unaffordable. What happened TFS provided loans to Mr R as follows: Loan Date of loan Loan amount Term (months) Monthly repayment Interest (APR) Total amount 1 06... (5 pages)View decision
