We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4808 results
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Decision Reference DRN9135672
19 Dec 2016 Instant Cash Loans Limited UpheldBanking and creditMr L has complained about the lending he took out with Instant Cash Loans Limited (trading as “The Money Shop”) in October 2012, November 2012, January 2013, April 2013, June 2013 and July 2013. He’s said that it was irresponsible for The Money Shop to lend to him ... (5 pages)View decision -
Decision Reference DRN-2610520
22 Feb 2021 TFS Loans Limited UpheldConsumer CreditDRN-2610520 Complaint Mr S has complained that TFS Loans Limited (“TFS Loans”) irresponsibly provided him with an unaffordable guarantor loan. He says that TFS didn’t properly assess whether he could afford the payments. And if it had done this it would have seen that he wasn’t able to rep... (6 pages)View decision -
Decision Reference DRN-2144085
15 Jun 2021 TFS Loans Limited UpheldConsumer CreditDRN-2144085 The complaint Mr B complains that TFS Loans Limited lent to him irresponsibly. What happened In May 2018, Mr B was given a guarantor loan of £3,000 by TFS. It was to be repaid in 36 monthly instalments of £134.16 and the total amount repayable over the term including interest w... (5 pages)View decision -
Decision Reference DRN-2004328
21 Jul 2021 Advancis Limited UpheldConsumer CreditDRN-2004328 The complaint Mr S complains that Advancis Limited trading as Buddy Loans agreed loans for him which were unaffordable. What happened Mr S took the following guarantor loans with Buddy Loans: Date Amount Term Monthly Repayment Purpose Loan 1 4 May 2016 £1,500 18 months £113.07 ... (5 pages)View decision -
Decision Reference DRN5149399
22 May 2015 Nationwide Building Society UpheldBanking and creditMr S complains that Nationwide Building Society keeps declining frequent, regular payments to an online funded electronic wallet. This has caused him distress and inconvenience.backgroundMr S has an account with the building society. He gambles regularly, using an online... (2 pages)View decision -
Decision Reference DRN4044241
3 Oct 2019 TFS Loans Limited UpheldBanking and creditMr B has complained that TFS Loans Limited (“TFS”) irresponsibly provided him with an unaffordable guarantor loan. He says that he shouldn’t have been given the loan due to his situation and the risk that he posed bearing in mind his existing debt and gambling addiction. backgroundTFS prov... (12 pages)View decision -
Decision Reference DRN-2058804
6 Oct 2020 IG Markets Limited Not upheldInvestmentsDRN-2058804 The complaint Mr P opened a trading account with IG Markets Limited (‘IG’) in 2006; he refers to his cryptocurrency (‘crypto’) based Contracts for Differences (‘CFD’) trading between 2018 and 2019 in which he says he made losses of over £500,000 (including charges of over £90,0... (5 pages)View decision -
Decision Reference DRN2127192
7 Aug 2018 Instant Cash Loans Limited UpheldBanking and creditMs C complains about four instalment loans she took out with Instant Cash Loans Limited,trading as Payday UK, (“ICL”). She said that ICL shouldn’t have given her the loans as theywere unaffordable.backgroundMs C took out four instalment loans with ICL as follows:Loan nu... (5 pages)View decision -
Decision Reference DRN3309369
26 Feb 2018 Gain Credit LLC UpheldBanking and creditMr D complains that Gain Credit LLC (trading as Lending Stream) was irresponsible to approve a series of loans.background Mr D had 22 Lending Stream loans from January 2012 to May 2014 as seen in Appendix 1.Mr D was scheduled to repay each loan with four to six monthly... (3 pages)View decision -
Decision Reference DRN6697830
24 Apr 2018 Active Securities Limited UpheldBanking and creditMr R complains that Active Securities Limited (trading as 247Moneybox.com) did inadequate checks before approving his loan applications and the repayments were unaffordable to him.backgroundMr R had 13 loans from 247Moneybox between August 2015 and October 2016 as fol... (3 pages)View decision
