We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5162 results
-
Decision Reference DRN0265835
31 Mar 2014 HSBC Bank plc Not upheldBanking and creditMr F complains that HSBC Bank Plc has refused to refund disputed transactions on his bank account. Mr F says he is the victim of fraud and wants HSBC to refund the money.backgroundWhile Mr F was abroad he transferred £20,000 from the credit balance of his account with an on-line gaming ... (3 pages)View decision -
Decision Reference DRN6657591
4 Oct 2018 Active Securities Limited UpheldBanking and creditMiss F says that the loans she applied for were approved by Active Securities Limited, trading as 247Moneybox.com (“Moneybox”) without it doing proper affordability checks. It didn’t properly assess Miss F’s signs of indebtedness and lent her money she couldn’t afford t... (3 pages)View decision -
Decision Reference DRN5095321
28 May 2015 Cane Cohen Ltd Not upheldInvestment and pensionssummary of complaintMr and Mrs K’s daughter, Miss K, is making this complaint on their behalf. The complaint is that Cane Cohen Ltd gave them unsuitable investment advice to invest in a discretionary managed portfolio.background to complaintAn adjudicator considered the... (2 pages)View decision -
Decision Reference DRN0430907
11 Apr 2016 Provident Personal Credit Limited UpheldBanking and creditMr S complains that Provident Personal Credit Limited gave him two loans without carrying out affordability checks. He wants the outstanding balance written off and the default removed.backgroundMr S says the affordability checks were falsified and it is not his signature... (3 pages)View decision -
Decision Reference DRN6673359
11 Mar 2019 Casheuronet UK LLC UpheldBanking and creditMr M has complained about short-term loans granted to him by CashEuroNet UK LLC trading as Quick Quid (“Quick Quid” or “the lender”).backgroundI set out the circumstances leading to this complaint and my initial conclusions in a provisional decision to both parties ... (8 pages)View decision -
Decision Reference DRN8069413
13 Jul 2017 Lending Stream Llc UpheldBanking and creditMr K complains that Lending Stream LLC shouldn’t have given him instalment loans because of his bad credit history. He wants a refund of the interest he paid. backgroundMr K had 37 instalment loans from Lending Stream between May 2013 and October 2016. He said he was... (2 pages)View decision -
Decision Reference DRN9552049
4 Jul 2014 Kleinwort Benson Bank Ltd Not upheldInvestment and pensionsMr A had a discretionary management arrangement with Kleinwort Benson Bank Ltd. Mr A’s complaint is that Kleinwort Benson converted his investments – both pension and non- pension - to ‘cash’ holdings without his consent and without informing him before doing so. He considers that Kleinw... (7 pages)View decision -
Decision Reference DRN7932066
1 Nov 2016 Cfo Lending Limited UpheldBanking and creditMrs K complains that CFO Lending Limited lent payday loans to her irresponsibly and this trapped her in a spiral of debt. She wants a refund of the interest and charges she paid on her loans, with interest.backgroundMrs K took out four loans from CFO Lending with... (2 pages)View decision -
Decision Reference DRN7012152
5 May 2017 Lending Stream Llc UpheldBanking and creditMiss H complains Lending Stream LLC lent her money she couldn’t afford to repay.backgroundMiss H took out two instalment loans with Lending Stream:date takenamountinstalmentshighest monthly paymentDate repaid11 March 2012£1005£63.2520 April 20125 May 2012£7656£382.5028 June ... (3 pages)View decision -
Decision Reference DRN2697139
13 Oct 2017 Lending Stream Llc UpheldBanking and creditMr P complains that Lending Stream LLC gave him unaffordable instalment loans. He wants compensation and for his credit file to be amended.backgroundMr P had six loans from Lending Stream between October 2012 and March 2013. He said Lending Stream hadn’t carried out suff... (2 pages)View decision
