We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5162 results
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Decision Reference DRN-4161676
16 Jun 2023 Sporting Index Limited UpheldInvestmentsDRN-4161676 The complaint Mr D complains that Sporting Index Limited allowed him to open a spread betting account when it was inappropriate for him. What happened Mr D had an account with Sporting Index Limited. He placed a number of fixed odds bets but also incurred losses playing virtual... (4 pages)View decision -
Decision Reference DRN-4532069
6 Feb 2024 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4532069 The complaint Mr T complains that Brent Shine Credit Union Limited (BSCU), irresponsibly lent to him when it provided him with a loan for £2,000. What happened I set out the background to this complaint and my initial findings in my provisional decision dated 28 November 2023 (... (5 pages)View decision -
Decision Reference DRN-4340309
15 Sep 2023 TSB Bank plc UpheldConsumer CreditDRN-4340309 The complaint Mr C complains that TSB Bank plc irresponsibly agreed a loan for him. What happened TSB agreed a loan of £3,000 for Mr C in February 2021. The total amount owed was £4,105.44 to be repaid at £114.04 a month over 36 months. I understand that Mr C made most of his r... (5 pages)View decision -
Decision Reference DRN5862788
2 Aug 2017 Casheuronet UK LLC UpheldBanking and creditMr N complains CashEuroNet UK LLC (trading as QuickQuid and Pounds to Pocket) lent him money he couldn’t afford to repay.backgroundBetween May 2013 and June 2015 Mr N took out a total of 18 loans with CashEuroNet. All but one of these loans was with CashEuroNet trad... (3 pages)View decision -
Decision Reference DRN9427782
22 Aug 2018 HSBC Bank plc Not upheldBanking and creditMr N makes a number of complaints about the way in which HSBC Bank plc dealt with his chargeback complaint and that HSBC says he now owes it a large amount of money.backgroundMr N says he was persuaded by a company, I will call B, to make a number of payments to... (2 pages)View decision -
Decision Reference DRN-3388217
19 Apr 2022 Lendable Ltd Not upheldConsumer CreditDRN-3388217 The complaint Mr L complains that Lendable Ltd (trading as “Lendable”) lent to him in an irresponsible manner. What happened Mr L was given a loan by Lendable in August 2021. He borrowed £1625 and agreed to repay this over 36 months. Mr L had an amount outstanding to repay on t... (3 pages)View decision -
Decision Reference DRN3519436
16 Jan 2019 Casheuronet UK LLC UpheldBanking and creditMiss B says that CashEuroNet UK LLC, trading as QuickQuid, lent to her irresponsibly.backgroundI sent both parties my provisional decision on this complaint on 11 December 2018. A copy of it is attached and it forms part of this final decision. The full backgrou... (8 pages)View decision -
Decision Reference DRN4092702
29 Mar 2018 Provident Personal Credit Limited UpheldBanking and creditMr B complains that Provident Personal Credit Limited (trading as Satsuma) gave him loans that he couldn’t afford to repay.background Mr B was given two loans by Satsuma in 2017. He borrowed £500 in May 2017 that he agreed to pay back over the following six months. ... (3 pages)View decision -
Decision Reference DRN-4454645
21 Nov 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4454645 Complaint Miss W has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable as she had serious gambling issues and if L2G had carried out proportionate checks it would have seen this. Background L2G provided Miss W with a loan for... (3 pages)View decision -
Decision Reference DRN-3237628
4 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3237628 The complaint Mr S complains that Everyday Lending Limited (trading as “Trust Two”) lent him a loan he couldn’t afford. What happened Mr S took out another loan on .. ..... 2019 with Everyday Lending Limited, but this is being looked at under reference number ............ I am ... (3 pages)View decision
