We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5478 results
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Decision Reference DRN-3161520
21 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3161520 The complaint Mrs S complains she was the victim of an investment scam and that HSBC UK Bank Plc didn’t do enough to recover her money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the ... (5 pages)View decision -
Decision Reference DRN-3857684
21 Jun 2023 Trading 212 UK Limited Not upheldInvestmentsDRN-3857684 The complaint Miss V complains that Trading 212 UK Limited (T212) mis-sold her contracts for difference’s (CFD’s) and didn’t inform her of the risks associated with this type of trading when she opened her CFD account. Miss V is represented in this complaint, but to keep things... (5 pages)View decision -
Decision Reference DRN-4410401
3 Nov 2023 Sporting Index Limited Not upheldInvestmentsDRN-4410401 The complaint Mr L complains that Sporting Index Limited let him trade using a trading facility without carrying out appropriate checks. He also says that it let him trade throughout the years without picking up on his vulnerability. He says that he lost a significant amount of... (7 pages)View decision -
Decision Reference DRN-4653170
23 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4653170 The complaint Mr P complains about the way he was treated by Barclays Bank UK PLC after he applied to switch his account to it in July 2023. What happened Mr P has advised us that he has mental health problems which he logged with Barclays. He applied to switch his account to B... (8 pages)View decision -
Decision Reference DRN0766620
21 Oct 2020 Advantage Finance Ltd Not upheldBanking and creditMr T complains that Advantage Finance Ltd gave him a hire purchase agreement which was unaffordable. background Mr T acquired a used car in November 2016 by entering into a hire purchase agreement with Advantage. The cash price of the car was £5,400 and the total repayable under the agreem... (7 pages)View decision -
Decision Reference DRN-3856766
13 Dec 2022 Chetwood Financial Limited UpheldConsumer CreditDRN-3856766 The complaint Miss M complains about two loans provided to her by Chetwood Financial Limited, (“Chetwood”), which she says were unaffordable. What happened Chetwood agreed two loans for Miss M. Loan 1 was for £11,500 and was taken out in June 2019. Loan 2 was for £12,900 and wa... (7 pages)View decision -
Decision Reference DRN6100526
21 Nov 2014 W H Ireland Limited Not upheldInvestment and pensionsMr and Mrs C’s complaint concerns investment advice they received from W H Ireland Limited (‘WHI’). They say: WHI did not establish their attitude to risk, or carry out any review of their investment needs. They were inexperienced investors and the share purchases WHI made on their be... (9 pages)View decision -
Decision Reference DRN8069413
13 Jul 2017 Lending Stream Llc UpheldBanking and creditMr K complains that Lending Stream LLC shouldn’t have given him instalment loans because of his bad credit history. He wants a refund of the interest he paid. backgroundMr K had 37 instalment loans from Lending Stream between May 2013 and October 2016. He said he was... (2 pages)View decision -
Decision Reference DRN-3832933
31 Mar 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3832933 The complaint Mr E complains that PayPal (Europe) Sarl et Cie SCA closed his account and withheld the balance for too long. What happened Mr E had an account with PayPal. In August 2020, a limitation was placed on the account and PayPal carried out a review. Following the revie... (4 pages)View decision -
Decision Reference DRN5001103
13 Jul 2017 Uncle Buck Finance LLP UpheldBanking and creditMr Y complains that Uncle Buck Finance LLP shouldn’t have given him instalment loans because of his previous financial history. He wants a refund of his interest and charges. backgroundMr Y took out seven loans from Uncle Buck between March 2015 and October 2016. He s... (2 pages)View decision