We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 5478 results
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Decision Reference DRN-3103551
8 Nov 2021 Madison CF UK Limited Not upheldConsumer CreditDRN-3103551 The complaint Miss M complains that Madison CF UK Limited (“118 118 Money”) lent to her in an irresponsible manner. What happened Miss M was given a loan by 118 118 Money. It was for £1000 and was due to be repaid over 24 months. Miss M took this loan out in June 2016 and the m... (3 pages)View decision -
Decision Reference DRN-4342058
4 Dec 2023 TSB Bank plc Not upheldBanking and PaymentsDRN-4342058 The complaint Mr B is unhappy that TSB Bank Plc rejected his application for a new current account, despite being an existing customer. What happened Mr B held a current account with TSB. He was experiencing issues with applying gambling blocks on his account using the banking ... (3 pages)View decision -
Decision Reference DRN-4922380
20 Aug 2024 Lendable Ltd Not upheldConsumer CreditDRN-4922380 The complaint Miss C complains that Lendable Ltd lent irresponsibly when it approved her loan application. What happened Mss C applied for a debt consolidation loan with Lendable in May 2021 for £20,000 plus interest and fees. In her application, Miss C says she was renting ... (3 pages)View decision -
Decision Reference DRN2371692
27 Feb 2019 DJS (UK) Limited Not upheldBanking and creditMr M complains that DJS (UK) Limited (trading as Piggybank) gave him unaffordable payday loans and he’s unhappy with the offer it made in settlement of his complaint. He wants a refund of all the interest and charges he paid.background Mr M had seven loans from Pig... (3 pages)View decision -
Decision Reference DRN-2468719
30 Dec 2020 Provident Personal Credit Limited UpheldConsumer CreditDRN-2468719 The complaint Mr V complained about a number of loans he took out through a company called Provident Personal Credit Limited, trading as Satsuma. Mr V says he was lent to irresponsibly and the loans caused him financial problems. To keep things simple, I’ll refer mainly to “Sat... (3 pages)View decision -
Decision Reference DRN2970791
3 Mar 2021 Everyday Lending Limited Not upheldBanking and creditMr W has complained that Everyday Lending Limited (EDL) lent to him irresponsibly. background I issued a provisional decision about this complaint in January 2021 that I summarise below. Mr W was given a loan of £2,000 by EDL in May 2017. This was due to be repaid in 24 monthly instalments... (3 pages)View decision -
Decision Reference DRN-2309299
28 Jan 2021 Amigo Loans Ltd UpheldConsumer CreditDRN-2309299 The complaint Mr M complains that Amigo Loans Ltd lent to him in an irresponsible manner. What happened Mr M was given two loans by Amigo in February and June 2018. His first loan, for £4,000, was repaid around a month into the planned three-year term. His second loan, for £7,5... (3 pages)View decision -
Decision Reference DRN3692567
2 May 2019 Instant Cash Loans Limited UpheldBanking and creditMr E complains that Instant Cash Loans Limited (trading as PaydayUK) lent him money that he couldn’t afford to repay.Mr E wants PaydayUK to refund the interest and charges that he paid and remove the loans from his credit file.backgroundMr E took out five instalment l... (3 pages)View decision -
Decision Reference DRN5637443
27 Jan 2017 Casheuronet UK LLC UpheldBanking and creditMr P has complained about nine payday loans and one flex-credit loan he took out with Casheuronet UK LLC (trading as Quick Quid). Mr P took out his loans from March 2011 to April 2014 when his flex-credit loan was taken out. Mr P has said the loans were unaffordabl... (7 pages)View decision -
Decision Reference DRN0237716
11 Oct 2017 CURO TRANSATLANTIC LIMITED UpheldBanking and creditMr W complains that Curo Transatlantic Limited trading as Wage Day Advance (WDA) gave him unaffordable payday loans and an instalment loan. He wants compensation and for his credit file to be amended. backgroundMr W had nine payday loans and one instalment loan from WDA ... (2 pages)View decision