We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4692 results
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Decision Reference DRN-4533959
2 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4533959 The complaint Miss D has complained that Barclays Bank UK PLC trading as Barclaycard acted irresponsibly when it approved her for a credit card in 2019 and then increased the limit on the card a few weeks later. In addition, she has said that Barclaycard failed to pick up on th... (4 pages)View decision -
Decision Reference DRN-3853007
3 Jan 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3853007 The complaint Mr L and Mrs L complain that Barclays Bank UK PLC failed to refund transactions they didn’t recognise. What happened Mr L and Mrs L are joint account holders. The disputed transactions occurred on Mrs L’s debit card although Mr L has brought the complaint to our s... (3 pages)View decision -
Decision Reference DRN-2936819
10 Aug 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2936819 The complaint Miss G has complained that NewDay Ltd hasn’t treated her fairly as a vulnerable consumer, and as a result she accrued more debt on her credit card account. What happened Miss G opened her account in March 2017, and between April and October 2019 Miss G says it was... (4 pages)View decision -
Decision Reference DRN-3304667
28 Mar 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3304667 The complaint Mr W is unhappy Barclays Bank UK PLC (“Barclays”) haven’t refunded a series of transactions made from his current account which he says he didn’t make or otherwise authorise himself. What happened Mr W contacted Barclays in 2018 and 2019 to report a series of gamb... (6 pages)View decision -
Decision Reference DRN5922866
22 Apr 2020 Barclays Bank UK PLC Not upheldBanking and creditMr C is unhappy with the service Barclays Bank UK PLC, trading as Barclaycard, has given him in relation to his credit card account. He wants Barclays to compensate him for this. background The evidence in this case is detailed, running to several hundred pages of documents, all of which I... (4 pages)View decision -
Decision Reference DRN-4657274
4 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4657274 Complaint Mrs B has complained that Santander UK Plc (“Santander”) unfairly failed to block gambling transactions from her current account in circumstances where other institutions did so. Background Mrs B made a number of gambling transactions on her Santander current account.... (5 pages)View decision -
Decision Reference DRN-4554531
30 Jan 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4554531 The complaint Mr J has complained that Zopa Bank Limited trading as Zopa acted irresponsibly when it approved him for a £6,000 loan in June 2023. Background Mr J applied for a £6,000 loan with Zopa on 3 June 2023. He said that he has struggled with compulsive gambling and the l... (2 pages)View decision -
Decision Reference DRN-4823937
17 Jun 2024 National Westminster Bank Plc Not upheldConsumer CreditDRN-4823937 Complaint Mr M has complained about personal loans National Westminster Bank Plc (“NatWest”) provided to him. He says that these loans were unaffordable and shouldn’t have been provided. Background NatWest provided Mr M with a first loan for £1,000.00 in June 2022. The loan had... (4 pages)View decision -
Decision Reference DRN-3308618
11 Feb 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3308618 The complaint Mr W complains about Tesco Personal Finance PLC and their decision to issue him with replacement credit cards despite him asking for a block to be placed on the accounts to prevent him using their limits to fund his gambling addiction. What happened Mr W held cred... (3 pages)View decision -
Decision Reference DRN-3650803
16 Aug 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3650803 The complaint Mr A complains about an overdraft limit that TSB Bank plc provided to him on his bank account. He says that he had a gambling addiction and that it was irresponsible for TSB Bank plc to provide him this facility. What happened Mr A has two accounts with TSB Bank p... (5 pages)View decision
