We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4576 results
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Decision Reference DRN-3660173
22 Aug 2022 Bank of Scotland Plc UpheldConsumer CreditDRN-3660173 The complaint Mr N has complained that Bank of Scotland plc trading as Halifax acted irresponsibly when it provided him with a loan for £3,000 in August 2017. Background Mr N applied for the loan online in August 2017. He has said that the loan was approved very quickly, and th... (3 pages)View decision -
Decision Reference DRN8663210
29 Nov 2017 The Royal Bank of Scotland Plc Not upheldBanking and creditMr S complains that the Royal Bank of Scotland Plc (RBS) is holding him responsible for a number of transactions he didn’t make or authorise.backgroundMr S contacted RBS in April 2017 to dispute seven transactions to an online gambling business on 21 April 2017. But ... (2 pages)View decision -
Decision Reference DRN4299544
5 Jul 2017 Paysafe Financial Services Limited Not upheldBanking and creditMr O complains that Paysafe Financial Services Limited have wrongly excluded some transfers he made from the terms of a promotional cashback offer. He says that he is owed money under the terms of the promotion.background Mr O was contacted by Paysafe in relation to a pro... (2 pages)View decision -
Decision Reference DRN-4496422
13 Aug 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4496422 The complaint Mr C complains PayPal (Europe) Sarl et Cie SCA, “Paypal”, refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr C says several transactions which took place on 8 and 9 September 2023 via his Paypal account were not ... (2 pages)View decision -
Decision Reference DRN6621992
11 Oct 2017 Casheuronet UK LLC UpheldBanking and creditMr H complains that CashEuroNet UK LLC (trading as Quick Quid) gave him loans that were unaffordable.backgroundMr H took out a total of 17 loans from Quick Quid between July 2012 and November 2016, and he’s repaid all the borrowing. The background to this complaint wa... (9 pages)View decision -
Decision Reference DRN-2835828
19 Oct 2021 Nationwide Building Society Not upheldBanking and PaymentsDRN-2835828 The complaint Mr M is unhappy because Nationwide Building Society allowed transactions totalling almost £17,000 to leave his account which, he says, he didn’t make or otherwise authorise and it has also unfairly recorded a CIFAS marker with the National Fraud Database. What hap... (3 pages)View decision -
Decision Reference DRN3130587
6 Nov 2017 The Royal Bank of Scotland Plc Not upheldBanking and creditMr K’s complained the Royal Bank of Scotland Plc (‘RBS’) won’t refund transactions he said he didn’t make. backgroundMr K was upset about duplicate transactions on his account. Some of these were card payments to online gambling websites. He said there were others ... (3 pages)View decision -
Decision Reference DRN5546020
20 Jan 2020 NewDay Ltd Not upheldBanking and creditMr T complains that NewDay Ltd won’t refund payments made on his credit cards that he says he didn’t authorise.backgroundMr T has two credit cards with NewDay. In August and September 2018, payments were made from these accounts to two gambling companies. The total value of the payments wa... (4 pages)View decision -
Decision Reference DRN-4596647
20 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4596647 The complaint Mr H complains Monzo Bank Ltd (“Monzo”) refuses to refund him for transactions on his account he says he didn’t make. What happened Mr H says several transactions were made on his account totalling £4,350 on 29 March 2023, which he didn’t make. Monzo says it think... (2 pages)View decision -
Decision Reference DRN0063825
23 Aug 2017 Uncle Buck Finance LLP Not upheldBanking and creditMr E complains about seven payday loans he took out with Uncle Buck Finance LLP. He says Uncle Buck Finance should never have agreed to lend him the money. backgroundMr E took out seven short term loans with Uncle Buck Finance. The loans were between February 2015 and ... (3 pages)View decision
